Retail Sales Associate Course

Retail Sales Associate Course

  • ★ ★ ★ ★ ★ 4.8/5 Ratings
  • 1.1 Million Learners
  • 1702 Learner’s Rating
  • 81% Report Career Benefits

Enroll in the Retail Sales Associate Course from Henry Harvin®, the best online learning platform | Become an expert in Retail Sales Associate Course with an industry skill set | Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge I Manages financial transactions and Assists with inventory I Hone your existing skills by working on assignments and projects related to Retail Sales

Starts In 1 day

24 Jun 2024

Learning Period

20

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There's a reason that 95% of our alumni undertake 3+ courses as a minimum with Henry Harvin®

Know the complete offerings of our Retail Sales Associate Course

Key Highlights

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10 in 1 Course
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Industry-Validated Curriculum
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9+ Real-Time Case studies & Projects
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Top Notch Industry Professionals
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24x7 Learner Assistance and Support
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1-year Gold Membership

Our Placement Stats

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Average salary hike

2100+

Access the best jobs in industry

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Maximum salary hike

Access the best jobs in the industry

You Get 10-In-1 Program

Two-way Live Training Course

Two-way Live Online Interactive Classroom Sessions

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Certification

Distinguish your profile with global credentials and showcase expertise with our Hallmark Completion certificate

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Projects

Facility to undergo various projects along with the course.

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Guaranteed Internship

Get a guaranteed Internship with Henry Harvin® and in top MNCs like J.P. Morgan, Accenture & many more via Forage.

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Placement

Get 3 in 1 Placement support through Placement Drives, Premium access to Job portal & Personalized Job Consulting

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Student Engagement & Events

Free Access to #AskHenry Hackathons and Competitions & many other facilities from Henry Harvin®

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Masterclass

Access to 52+ Masterclass Sessions for essential soft skill development

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Membership

Get Free Gold Membership of Henry Harvin®

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E-Learning Access

Free access to the E-learning Portal and future updates. Get access to PPTs, Projects, Quizzes, self-paced Video-based learning, a question bank, a library, practice tests, final assessment, a forum, and doubt sessions.

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Entrepreneurship Mentorship

Mentorship from Young Successful Entrepreneurs to set up a sustainable & scalable Business from scratch at both Freelance and entrepreneur levels

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About the Retail Sales Associate Course

Retail Sales Associate Course

In this course, learn to serve customers by helping them select products. Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge. Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest. Get trained in the areas such as Language Skills, Develop Customer relationships, and technical skills. By the end of the course, you are ready to become a professional in the field of Retail Sales.

Who Should Attend?

  • Fresh Graduates
  • Project Manager
  • Delivery Associate
  • Sales Executive
  • Business Owner
  • Customer Support Executive
  • Inventory Manager
  • Product Specialist
  • Store Floor Manager

9 in 1 Course

  • Training: 20 Hours of Two-Way Live Online Interactive Sessions
  • Projects: Facility to undergo projects in Retail Sales Associate  Domain & more
  • Internship: Get Internship Support to gain experiential learning
  • Certification: Get course completion Certification of Retail Sales Associate Course from Henry Harvin® Govt of India recognized & Award-Winning Institute, and showcase expertise
  • Placement: 100% Placement Support for 1-Year post successful completion of the course
  • E-Learning: Free access to E-learning Portal and future updates
  • Masterclass: Access to 52+ Masterclass Sessions for essential soft skill development
  • Hackathons: Free Access to #AskHenry Hackathons and Competitions
  • Membership: 1-Year Gold Membership of Henry Harvin® Sales Academy for the Retail Sales Associate Course

Trainers at Henry Harvin®

  • Most respected industry experts with 15+ years of working experience and recognized by numerous organizations over the years for their work
  • They have delivered 375+ keynote classes for the Retail Sales Associate Course
  • Have delivered 430+ lectures and are currently empaneled as domain experts with Henry Harvin® Sales Academy

Alumni Status

Become a part of the Elite Sales Academy of Henry Harvin® and join the 3,00,000+ large Alumni Network Worldwide

Gold Membership Benefits

  • Avail 1-Year Gold Membership of Henry Harvin® Sales Academy that includes E-Learning Access through recorded Videos, Games, Projects, CPDSPe Studies
  • Access to Masterclass Sessions
  • Earn the Prestigious Henry Harvin®️ Alumni Status and become one of the reputed 3,00,000+ Alumni across the globe.
  • Guaranteed Internship with Henry Harvin®️ or partner firms
  • Weekly 10+ job opportunities offered.
  • Experience Industry Projects during the training

Learning Benefits

  • Access to E-Learning Portal
  • Learn from the latest Industry trend Curriculum
  • Earn globally recognized Certification
  • Work on real-time Assignments and Projects related to Retail Sales Associate Course
  • Learn basic and advanced Fundamentals of Retail Sales Associate 
  • Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge
  • Gain mastery over customer resolution methods
  • Develop and implement strategic plans
  • Manages financial transactions.
  • Understand Current Trends in the market 
  • Assists with inventory, including receiving and stocking merchandise
  • On completion of the course, become eligible for various Job Roles

Know the complete offerings of our Retail Sales Associate Course

Curriculum For Retail Sales Associate Course

  • Module 1: Process credit applications for purchases

    In this module, candidates learn about customer’s needs for credit facilities, credit checks, authorisation procedures, and more

    • Identify the customer’s needs for credit facilities
    • Clearly explain to the customer the features and conditions of credit facilities
    • Provide enough time and opportunities for the customer to ask for clarification or more information
    • Accurately fill in the documents needed to allow the customer to get credit 
    • Successfully carry out the necessary credit checks and authorisation procedures
    • Promptly refer difficulties in processing applications to the right person
  • Module 2: Keep the store secure

    In this module, candidates learn to secure stores, identify risks, measures to prevent risks, and more. 

    • Take prompt and suitable action to reduce security risks as far as possible, where it is within the limits of his/her responsibility and authority to do so
    • Follow company policy and legal requirements when dealing with security risks. 
    • Recognise when security risks are beyond his/her authority and responsibility to sort out and report these risks promptly to the right person.
    • Protecting personal safety when security risks arise.
    • Follow company policies and procedures for maintaining security while working. 
    • Follow company policies and procedures for making sure that security will be maintained when he/she goes on breaks and when he/she finishes work.
  • Module 3: Help maintain health and safety

    In this module, candidates learn to follow company procedures, legal requirements, health and safety requirements, and more.

    • Follow company procedures and legal requirements for dealing with accidents and emergencies.
    • Speak and behave in a calm way while dealing with accidents and emergencies.
    • Report accidents and emergencies promptly, accurately and to the right person. 
    • Recognize when evacuation procedures have been started and follow company procedures for evacuation.
    • Follow the health and safety requirements laid down by the company and by law, and encourage colleagues to do the same.
    • Promptly take the approved action to deal with risks if he/she is authorized to do so.
    • Report risks promptly to the right person, if he/she does not have the authority.
    • Use equipment and materials in line with the manufacturer's instructions.
  • Module 4: Demonstrate products to customers

    In this module, candidates learn to demonstrate products, the ability to generate customer interest, pack up the demonstration equipment at the end of the demonstration, and more. 

    • Prepare the demonstration area and check that it can be used safely. 
    • Check whether the required equipment and products for demonstration are in place. 
    • Demonstrate products clearly and accurately to customers. 
    • Present the demonstration in a logical sequence of steps and stages.
    • Cover all the features and benefits he/she thinks are needed to gain the customer's interest. 
    • Promptly clear away the equipment and products at the end of the demonstration and connect with the customer
  • Module 5: Help customers choose right products

    In this module, candidates learn to help choose customers' right products, explain about products, an  more.

    • Find out which product features and benefits interest individual customers and focus on these when discussing products
    • Describe and explain clearly and accurately relevant product features and benefits to customers.
    • Compare and contrast products in ways that help customers choose the product that best meets their needs.
    • Check customers’ responses to his/her explanations, and confirm their interest in the product. 
    • Encourage customers to ask questions & respond to their questions, comments & objections in ways that promote sales & goodwill
    • Identify suitable opportunities to tell the customer about associated or additional products and do so in a way that promotes sales and goodwill.
  • Module 6: To provide specialist support to customers facilitating purchases

    In this module, candidates learn to facilitate customers with specialized support and  more.

    • Talk to customers politely and in ways that promote sales and goodwill. 
    • Use the information given by the customer to find out what they are looking for.
    • Help the customer understand the features and benefits of the products they have shown an interest in
    • Explain clearly and accurately the features and benefits of products and relate these to the customer’s needs. 
    • Promote the products that give the best match between the customer’s needs and the store’s need to make sales.
    • Spot and use suitable opportunities to promote other products where these will meet the customer’s needs.
    • Control the time he/she spends with the customer to match the value of the prospective purchase. 
    • Constantly check the store for safety, security, and potential sales while helping individual customers.
    • Find out if the customer is willing to see a demonstration. 
    • Set up demonstrations safely and in a way that disturbs other people as little as possible. 
    • Check whether he/she has everything needed to give an effective demonstration.
  • Module 7: Maximize sales of goods & services

    In this module, candidates learn to maximize sales of goods & services via promotional events and more.

    •  Identify promotional opportunities and estimate their potential to increase sales.
    • Identify promotional opportunities which offer the greatest potential to increase sales.
    • Report promotional opportunities to the right person. 
    • Fill in the relevant records fully and accurately.
    • Tell customers about promotions clearly and in a persuasive way. 
    • Identify and take the most effective actions for converting promotional sales into regular future sales.
    • Gather relevant and accurate information about the effectiveness of promotions, and communicate this information clearly to the right person. 
    • Record clearly and accurately the results of promotions
  • Module 8: Provide personalised sales & post-sales service support

    In this module, candidates learn to provide personalized sales and post-sales service reports, branding and more.

    • Use available information in the client records to help prepare for consultations. 
    • Check whether the work area is clean and tidy and that all the required equipment is in hand before starting a consultation.
    • Quickly create a rapport with the client at the start of the consultation.
    • Talk and behave towards the client in ways that project the company image effectively.
    • Ask questions to understand the client’s buying needs, preferences, and priorities.
    • Tactfully check, where appropriate, how much the client wants to spend. 
    • Explain clearly to the client the features and benefits of the recommended products or services and relate these to the client’s individual needs.
  • Module 9: Create a positive image of self & organisation in the customers mind

    In this module, candidates learn to create a positive image of products,organisation, self, and more. 

    • Meet the organization’s standards of appearance and behavior
    • Greet customers respectfully and in a friendly manner
    • Communicate with customers in a way that makes them feel valued and respected. Identify and confirm customer expectations. 
    • Treat customers courteously and helpfully at all times. Keep customers informed and reassured. Adapt appropriate behavior to respond effectively to different customer behavior. Respond promptly to a customer seeking assistance.
    • Select the most appropriate way of communicating with customers.
    • Check with customers to ensure a complete understanding of their expectations.
    • Respond promptly and positively to customers' questions and comments.
    • Allow customers time to consider his/her response and give further explanations when appropriate.
    • Quickly locate information that will help customers.
    • Give customers the information they need about the services or products offered by the organization.
    • Recognise information that customers might find complicated and check whether they fully understand.
    • Explain clearly to customers any reasons why their needs or expectations cannot be met.
  • Module 10: Resolve customer concerns

    In this module, candidates learn to resolve and satisfy customequeriesuery and more.

    • Identify the options for resolving a customer service problem.
    • Work with others to identify and confirm the options to resolve a customer service problem. 
    • Work out the advantages and disadvantages of each option for customers and the organization. 
    • Pick the best option for customers and the organization. 
    • Identify for customers, other ways that problems may be resolved if you are unable to help.
    • Identify the options for resolving a customer service problem.
    • Work with others to identify and confirm the options to resolve a customer service problem. 
    • Work out the advantages and disadvantages of each option for your customer and your organization. 
    • Pick the best option for your customer and your organization.
    • Identify for your customer other ways that problems may be resolved if you are unable to help.
    • Discuss and agree on the options for solving the problem with customers.
    • Take action to implement the option agreed with the customer.
    • Work with others and the customer to make sure that any promises related to solving the problem are kept.
    • Keep customers fully informed about what is happening to resolve problems.
    • Check with customers to make sure the problem has been resolved to their satisfaction.
    • Give clear reasons to customers when the problem has not been resolved to their satisfaction
  • Module 11: Organise the delivery of reliable service

    In this module, candidates learn to organize the delivery of reliable service, handle different types of customers, store information, and more.

    • Plan, prepare and organize everything that is needed to deliver a variety of services or products to different types of customers. 
    • Organize what he/she does to ensure consistency in giving prompt attention to customers. 
    • Reorganize his/her work to respond to unexpected additional workloads.
    • Maintain service delivery during very busy periods and unusually quiet periods and when systems, people or resources have let you down.
    • Consistently meet customers’ expectations. 
    • Balance the time he/she takes with customers with the demands of other customers seeking attention.
    • Respond appropriately to customers when they make comments about the products or services being offered. 
    • Alert others to repeated comments made by customers.
    • Take action to improve the reliability of his/her service based on customer comments.
    • Monitor whether the action taken has improved the service given to customers. 
    • Record and store customer service information accurately following organizational guidelines. 
    • Select and retrieve customer service information that is relevant, sufficient and in an appropriate format. 
    • Supply accurate customer service information to others using the most appropriate method of communication
  • Module 12: Improve customer relationship

    In this module, candidates learn to improve relationships with customers, body language, communication skills, and more. 

    • Select and use the best method of communication to meet customers’ expectations. Take the initiative to contact customers to update them when things are not going as per plan or when further information is required. 
    • Select and use the best method of communication to meet customers’ expectations.
    • Take the initiative to contact customers to update them when things are not going as per plan or when further information is required. 
    • Adapt appropriate communication to respond to individual customers’ feelings. meet customers’ expectations within the organization’s service offer
    • Adapt appropriate communication to respond to individual customers’ feelings. meet customers’ expectations within the organization’s service offer
    • Explain the reasons to customers sensitively and positively when their expectations cannot be met.
    • Identify alternative solutions for customers either within or outside the organization.
    • Identify the costs and benefits of these solutions to the organization and to customers. 
    • Negotiate and agree solutions with customers which satisfy them and are acceptable to the organization. 
    • Take action to satisfy customers with the agreed solution.
    • Make extra efforts to improve his/her relationship with customers. 
    • Recognise opportunities to exceed customers’ expectations. 
    • Take action to exceed customers’ expectations within the limits of his/her authority. Gain the help and support of others to exceed customers’ expectations
  • Complementary Module 1: Soft Skills Development

    • Business Communication
    • Preparation for the Interview
    • Presentation Skills
  • Complimentary Module 2: Resume Writing

    • Resume Writing

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Skills Covered

Social Media Marketing

Strategy

Resolve Query

Business Communications

Customer Service

Selling to customer needs

Certifications

Get Ahead with Henry Harvin® Retail Sales Associate Course Certification

What you'll Learn in this course

Earn your Certification

Our course is exhaustive and this Certification is proof that you have taken a giant leap in mastering the domain

Differentiate yourself with a Henry Harvin® Certification

The practical knowledge and actionable skillset you've gained working on projects, simulations, case studies will set you ahead of the competition

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Training Certification

Get a Course Completion Certification of Retail Sales Associate Training from Henry Harvin®

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Career Services By Henry Harvin®

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We are dedicated to supporting our students throughout their career journey. Join us, and let's embark on a journey towards a successful and fulfilling career together.

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Premium access to Henry Harvin® Job portal

Exclusive access to our dedicated job portal and apply for jobs. More than 2100+ hiring partners’ including top start–ups and product companies hiring our learners. Mentored support on job search and relevant jobs for your career growth.

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