Certified Professional in Airport Management and Customer Care Course

Certified Professional in Airport Management and Customer Care Course

Henry Harvin® Ranks in Top 30 most Trusted Companies by Insight Success

  • ★ ★ ★ ★ ★ 4.9/5 Ratings
  • 1.1 Million Learners
  • 2165 Learner’s Rating
  • 81% Report Career Benefits

Elevate your career prospects with Henry Harvin® Certified Professional in Airport Management and Customer Care Course | Gain the skills and knowledge necessary to excel in Airport management and Customer Care | Understand the principles of airport management | Learn from top-notch experts who offer personalized instruction and hands-on training | Enroll and take the first step towards an exciting new career in aviation

Starts In 1 day

26 Feb 2024

EMI Starting at

₹ 27722/month

Total Program Fee

₹ 249500

Learning Period

228 Hours

Placed Learners

  • Image 4
  • Image 5
  • Image 6
  • Image 7
  • Image 8
  • Image 9
  • Image 10
  • Image 11
  • Image 12
  • Image 13
  • Image 14
  • Image 15
  • Image 16
  • Image 17
  • Image 18
  • Image 19
  • Image 20
  • Image 21
  • Image 22
  • Image 23
  • Image 24
  • placed-learner-1
  • placed-learner-2
  • placed-learner-3
  • placed-learner-4
  • placed-learner-5
  • placed-learner-6
  • placed-learner-7
  • placed-learner-8
  • placed-learner-9
  • placed-learner-10
  • placed-learner-11

Accreditations & Affiliations

accreditations-affiliations2 accreditations-affiliations2 accreditations-affiliations2 accreditations-affiliations2

World’s #1 Upskilling & Reskilling Institute

Key Features

images37
10 in 1 Benefits

Training + Projects + Internship + Certification + Placement + E-learning + Masterclass + Hackathons + Gold Membership 

images37
Learn from Industry Experts

Get trained by expert trainers to polish your existing knowledge and skills in Airport Management and Customer Care in aviation industry

images37
Global Job Oppurtunities

Crack more than a million aviation, tourism, and hospitality job opportunities globally to enjoy a growing career with an impressive ROI throughout your career.

images37
Industry Approved Curriculum

The course content is exclusively designed in a structured & coherent manner to meet the requirements of the learners.

images37
1-year Gold Membership

Once enrolled at our Aviation, Hospitality, Travel & Tourism Academy, attend various batches with different trainers during the membership period without extra charges.

images37
24x7 Learner Assistance and Support

Full-time access and support to resolve your technical queries and doubts. Get Free Access to E-learning Portal and future updates.

Upcoming Cohorts

Our Placement Stats

74% images38

Average salary hike

2100+

Access the best jobs in industry

132% images39

Maximum salary hike

About the Certified Professional in Airport Management and Customer Care Course

Certified Professional in Airport Management and Customer Care Course

The Henry Harvin® Certified Professional in Airport Management and Customer Care Course is a comprehensive program. The Programme is designed to train individuals in various skills related to airport management and customer care. It will help candidates to develop skills such as communication, safety and security procedures, aircraft handling, baggage handling, passenger check-in procedures, and more. The course curriculum is designed by top-notch industry experts. After completing the course, candidates can work in various roles such as airport managers, airline customer service representatives, ground staff members, hospitality managers, and more.

Who Should Enroll ?

  • 10+2 (in any subject) 
  •  3-year diploma in Engineering or other fields
  • Candidates with Equivalent qualifications.

9 in-1 Benefits

  • Training: 228 Hours of live Two-way interactive online sessions
  • Projects: Facility to undergo projects related to Key aspects of Airport Management and Customer Care
  • Internship: Get Internship Support to gain Practical knowledge
  • Certification: Get Course Completion Certification of Certified Professional in Airport Management and Customer Care Course from Henry Harvin®  a Govt of India recognized & Award-Winning Institute
  • Placement: 100% Placement Guarantee For 1-Year post successful Completion 
  • E-Learning: Free access to E-learning Portal, video content, assessments, and future updates.
  • Masterclass: Access to 52+ Masterclass Sessions for soft skill development
  • Hackathons: Free Access to #AskHenry Hackathons and Competitions
  • Membership: 1-Year Gold Membership of Henry Harvin® Aviation, Hospitality, Travel & Tourism Academy for the Certified Professional in Airport Management and Customer Care Course.

Trainers at Henry Harvin® 

  • Most renowned industry experts with 14+ years of work experience and recognized by various organizations over the years for their work.
  • Have been invited to 350+ keynote classes for the Certified Professional in Airport Management and Customer Care Course.
  • Have delivered 510+ lectures and are currently enlisted as domain experts with Henry Harvin® Aviation, Hospitality, Travel & Tourism Academy

Alumni Status 

Become a part of the Elite Aviation, Hospitality, Travel & Tourism Academy of Henry Harvin® and join the 4,60,000+ large Alumni Network Worldwide.

Gold Membership Benefits 

  • Avail 1-Year Gold Membership of Henry Harvin®  Aviation, Hospitality, Travel & Tourism Academy  that includes E-Learning Access through recorded Videos
  • Free Masterclass Sessions access.
  • Earn the Prestigious Henry Harvin®️ Alumni Status and become one of the reputed 4,60,000+ Alumni across the globe.
  • Guaranteed Internship with Henry Harvin®️ or partner firms
  • Weekly 10+ job opportunities offered.
  • Experience Industry Projects during the training

Learning benefits

  • Earn globally recognized Certification 
  • Gain in-depth knowledge of Airport Management and Customer Care.
  • Enhance your problem-solving and decision-making abilities in a fast-paced environment.
  •  Improve your teamwork and leadership skills while working with diverse groups of people.
  •  Learn effective communication skills to provide high-quality customer service to passengers.
  • Gain practical experience through hands-on training in safety procedures and emergency situations.
  •  Gain job skills for careers in passenger handling, airport operations, and management
  • Increase your employability in the aviation industry with a recognized certification.
  • Develop personal and professional growth opportunities through international travel.

Recognitions of Henry Harvin® Education

  • Winner of Top Corporate Training Award, Game-Based Learning Company of the Under 40 Business World Award
  •  Affiliated with the American Association of EFL, Ministry of Corporate Affairs, MSME, UKAF, UKCert, Project Management Institute (PMI), and ISO 29990:2010 certified
  • Reviews: 3425+ Google Reviews, 1100+ Youtube Testimonials with 4.5+ Rating Rated on Goabroad, Trustpilot, GoOverseas & more

Know the complete offerings of our Certified Professional in Airport Management and Customer Care Course

You Get 10-In-1 Program

Two-way Live Training Course

pic5

Hallmark Certification

pic6

10+ Projects

pic7

Guaranteed Internship

pic8

Personalized Job Support

pic9

Student Engagement & Events

pic10

Masterclass

pic11

E-Learning Access

pic12

Gold Membership

pic13

Entrepreneurship Mentorship

pic14

Certified Professional in Airport Management and Customer Care Course Curriculum

  • Module 1: Airport & Aviation Operations

    In this module, a professional will learn about arrival procedures, ground operations, and many more
    • Arrival Procedures.
    • Approach and Landing.
    • Ground Operations.
    • Terminal Area.
    • Night.
    • Gliding.
    • Unmanned Aircraft Systems (UAS)
  • Module 2: Load, Trim, Cargo and DGR

    In this module, a professional will learn about aerodynamic forces, safety, and many more DGR in cargo
    • Aerodynamic Forces
    • Safety
    • Maximum Allowable Weights
    • Centre of Gravity
    • Flight Envelope
    • Applicability
    • Packing Instructions
    • Packaging Specifications
    • Handling
    • Radioactive material
  • Module 3: Passenger handling

    In this module, a professional will learn about porterage, trolley management, check-in services, and many more
    • Porterage.
    • Trolley management.
    • Check-in Services.
    • Special care for Passengers with Reduced Mobility (PRM)
    • Unaccompanied minors.
    • Buggies and strollers.
    • Transfer desk Services.
    • Baggage control on departure and arrivals.
  • Module 4: Baggage handling

    In this module, learner will know about Baggage handling and transporting passenger luggage
    • Transporting passenger luggage
    • Check-in counter at a departure airport
    • A plane cargo hold
    • Collection point at an arrival airport
  • Module 5: Airport ramp management

    The module aims to train individuals to efficiently manage airport ramp operations while ensuring passenger safety and timely aircraft departures.
    • Aircraft handling
    • Aircraft servicing
    • Ground handling equipment
    • Ramp safety procedures
    • Airside safety procedures
    • Baggage handling
    • Cargo handling
  • Module 6: Inflight service

    In this module, a professional will learn about inflight Services.
    • Voice-Controlled In-Flight Film Options
    • Inflight Meal ChannelsIn-Flight Temperature-Reporting Apps
    • Calming In-Flight Stories
    • LEGO Flight Safety Videos
    • Airline-Only Snack Chip Flavors
    • Vast Airline Film Libraries
  • Module 7: Safety & Security

    In this Module, Learners will learn about Safety and Security procedures
    • Seat Belts
    • Safety Features Cards
    • Oxygen Masks
    • Emergency Exits
    • Exit Row Seating
    • Emergency Evacuations
  • Module 8: Ancillary services

    Ancillary services
    • Airport retail management
    • Airport lounges
    • Airport parking management
    • Airport transportation services
    • Lost and found services
  • Module 9: Fares and Ticketing

    Fares and Ticketing
    • Reservations.
    • Cash Handling.
    • Ticket Sales.
    • Direct Passengers.
    • Computer System.
    • Customer Service.
    • Customer Complaints.
    • Safety Procedures.
  • Module 10: Presentation and Communication Skills

    In this module, a professional will learn about presentation and communication skills like styles of communication, the communication cycle, and many more
    • The communication cycle
    • Miss-Communication
    • Symbols and Signs of a professional behavior
    • Facial Expressions
    • Gestures
    • Posture and Movement
    • Positive vs Negative Feedback
  • Module 11: Grooming Skills

    In this module, a professional will learn about grooming skills and ways to carry them into professional life.
    • Body Hygiene
    • Clothing Hygiene
    • Body Scent
    • Dental Care
    • Hair Hygiene
    • Skin Care
  • Module 12: Personality Development

    In this module, a professional will learn about the process of developing and enhancing one's personality
    • Confidence
    • Listening Skills
    • Help Others
    • Be Soft-spoken
    • Dressing Sense
  • Module 13: Customer Service

    In this module, a professional will learn about customer service and consumer behavior
    • Persuasive Speaking Skills
    • Empathy
    • Adaptability
    • Positive Language Usage
    • Clear Communication Skills
    • Self-Control
    • Taking Responsibility
  • Module 14: Interview Skills

    In this module, a professional will learn about interview skills.
    • Self-Preparation
    • Research
    • Mastering Emotions
    • Logical Planning
    • Communication
    • Introducing yourself
    • Presenting your qualifications
    • Listening

Know the complete offerings of our Post Graduate Program in Certified Professional in Airport Management and Customer Care Course

Skills Covered

Communication skills

Problem- Solving

Decision-Making

Customer service

Airport Management

Aviation regulations

Career Services By Henry Harvin®

Career Services
images53

Placement Drives

We are dedicated to supporting our students throughout their career journey. Join us, and let's embark on a journey towards a successful and fulfilling career together.

images54

Premium access to Henry Harvin® Job portal

Exclusive access to our dedicated job portal and apply for jobs. More than 2100+ hiring partners’ including top start–ups and product companies hiring our learners. Mentored support on job search and relevant jobs for your career growth.

images55

Personalized Job Consulting

Share what kind of job you are looking for and we will provide you with verified job openings that match your requirement.

Get Ahead with Henry Harvin® Certified Professional in Airport Management and Customer Care Course Certification

  • Earn your Certificate

    Post-successful completion of the course, earn Henry Harvin®  Certified Professional in Airport Management and Customer Care Course Certificate and Post it on social media, get it framed, and increase your value in the industry.

  • Differentiate yourself with a Henry Harvin® Certification

    The practical knowledge and actionable skillset you've gained working on projects, simulations, and case studies will set you ahead of the competition

  • Share your achievement

    Talk about it on LinkedIn, WhatsApp, Instagram, Facebook, and Twitter, boost your resume, or frame it - tell your friends and colleagues about it.

  • Training Certification

    Get Certified Professional in Airport Management and Customer Care Course  Completion Certification from Henry Harvin® 

certificate1

Our courses and Course Certificates are trusted by these industry leaders

images68

Know more about the value of this certificate in the industry

Certified Professional in Airport Management and Customer Care Course Training Certification Process

Counseling and Registration

Consult with our counselors to check your eligibility and the right batch, and then Register for the Certified Professional in Airport Management and Customer Care Course.

Attend the Training 

Complete Training by Attending 228 hours of sessions and for the Certified Professional in Airport Management and Customer Care Course Training and get Henry Harvin® Certification.

Delivering Projects Assigned

Gather experience with real-world assignments and practical projects to upgrade your existing skills. Deliver these mini-projects to be eligible for the Henry Harvin® Course.

Earn Training Certification

Post-successful completion of the course you will receive Henry Harvin®  Certified Professional in Airport Management and Customer Care Course Certification. Post it on social media, get it framed, and increase your value in the industry.

Know more about the value of this certificate in the industry

Related Jobs

Customer Care Executive, Front Desk officer, Counter sale Executive, Reservation Desk Executive, Travel Desk Manager, Ground Crew, Ground Support Operations , Baggage Handler,

There's a reason that 95% of our customers undertake 3+ courses as a minimum with Henry Harvin®

Know the complete offerings of our Certified Professional in Airport Management and Customer Care Course

FAQs

Popular Programs

Who We Are?

Henry Harvin®️ ranks amongst the Top 500 Global Edtech Companies with 4,60,000+ Alumni, 900+ B2B Clients, 500+ Award Winning Trainers, and 1200+ Courses.

460,000+

Trained

6,700+

Reviews with 4.5/5
rating

7,000+

Live Classes Every
Month

210+

Corporate Partners

180+

College Partners

87%

Reported Career
Benefits

Why Us?

Certified & Experienced Instructors

Learn More pic31

Gold Membership & Post Training Followups

Tailor Made Training

Flexible Schedule

Access to the Recorded Sessions

10 in 1 Program

Masterclasses By Henry Harvin®️

One-to-One Training

Awards

award award1 award33 award2

Henry Harvin® often makes the news

images70 images71 images72 images73 images74 images75

Excited to Learn?

Certified Professional in Airport Management and Customer Care Course in other cities

Free Helpline whatsapp2 Need Advice! whatsapp2 Talk to Expert talk to