Certified Professional in Airport Management and Customer Care Course

Henry Harvin® Ranks in Top 30 most Trusted Companies by Insight Success

★ ★ ★ ★ ★ 4.9/5 Ratings
1.1 Million Learners
2165 Learner’s Rating
81% Report Career Benefits

Elevate your career prospects with Henry Harvin® Certified Professional in Airport Management and Customer Care Course | Gain the skills and knowledge necessary to excel in Airport management and Customer Care | Understand the principles of airport management | Learn from top-notch experts who offer personalized instruction and hands-on training | Enroll and take the first step towards an exciting new career in aviation

Starts In 3 day

22 Apr 2024

Learning Period

228 Hours

Book a Live Class, For Free!

By continuing you agree to Henry Harvin® Terms & conditions and Privacy Policy

Placed Learners

FAQs

Accreditations & Affiliations

There's a reason that 95% of our alumni undertake 3+ courses as a minimum with Henry Harvin®

Know the complete offerings of our Certified Professional in Airport Management and Customer Care Course

Key Highlights

10 in 1 Benefits

Learn from Industry Experts

Global Job Oppurtunities

Industry Approved Curriculum

1-year Gold Membership

24x7 Learner Assistance and Support

Upcoming Cohorts

VIEW SCHEDULE ENROLL NOW

Our Placement Stats

74%

Average salary hike

2100+

Access the best jobs in industry

132%

Maximum salary hike

Access the best jobs in the industry

You Get 10-In-1 Program

Two-way Live Training Course

Two-way Live Online Interactive Classroom Sessions

Certification

Distinguish your profile with global credentials and showcase expertise with our Hallmark Completion certificate

Projects

Facility to undergo various projects along with the course.

Guaranteed Internship

Get a guaranteed Internship with Henry Harvin® and in top MNCs like J.P. Morgan, Accenture & many more via Forage.

Placement

Get 3 in 1 Placement support through Placement Drives, Premium access to Job portal & Personalized Job Consulting

Student Engagement & Events

Free Access to #AskHenry Hackathons and Competitions & many other facilities from Henry Harvin®

Masterclass

Access to 52+ Masterclass Sessions for essential soft skill development

Membership

Get Free Gold Membership of Henry Harvin®

E-Learning Access

Free access to the E-learning Portal and future updates. Get access to PPTs, Projects, Quizzes, self-paced Video-based learning, a question bank, a library, practice tests, final assessment, a forum, and doubt sessions.

Entrepreneurship Mentorship

Mentorship from Young Successful Entrepreneurs to set up a sustainable & scalable Business from scratch at both Freelance and entrepreneur levels

About the Certified Professional in Airport Management and Customer Care Course

Certified Professional in Airport Management and Customer Care Course

The Henry Harvin® Certified Professional in Airport Management and Customer Care Course is a comprehensive program. The Programme is designed to train individuals in various skills related to airport management and customer care. It will help candidates to develop skills such as communication, safety and security procedures, aircraft handling, baggage handling, passenger check-in procedures, and more. The course curriculum is designed by top-notch industry experts. After completing the course, candidates can work in various roles such as airport managers, airline customer service representatives, ground staff members, hospitality managers, and more.

Who Should Enroll ?

10+2 (in any subject)
3-year diploma in Engineering or other fields
Candidates with Equivalent qualifications.

9 in-1 Benefits

Training: 228 Hours of live Two-way interactive online sessions
Projects: Facility to undergo projects related to Key aspects of Airport Management and Customer Care
Internship: Get Internship Support to gain Practical knowledge
Certification: Get Course Completion Certification of Certified Professional in Airport Management and Customer Care Course from Henry Harvin® a Govt of India recognized & Award-Winning Institute
Placement: 100% Placement Guarantee For 1-Year post successful Completion
E-Learning: Free access to E-learning Portal, video content, assessments, and future updates.
Masterclass: Access to 52+ Masterclass Sessions for soft skill development
Hackathons: Free Access to #AskHenry Hackathons and Competitions
Membership: 1-Year Gold Membership of Henry Harvin® Aviation, Hospitality, Travel & Tourism Academy for the Certified Professional in Airport Management and Customer Care Course.

Trainers at Henry Harvin®

Most renowned industry experts with 14+ years of work experience and recognized by various organizations over the years for their work.
Have been invited to 350+ keynote classes for the Certified Professional in Airport Management and Customer Care Course.
Have delivered 510+ lectures and are currently enlisted as domain experts with Henry Harvin® Aviation, Hospitality, Travel & Tourism Academy

Alumni Status

Become a part of the Elite Aviation, Hospitality, Travel & Tourism Academy of Henry Harvin® and join the 4,60,000+ large Alumni Network Worldwide.

Gold Membership Benefits

Avail 1-Year Gold Membership of Henry Harvin® Aviation, Hospitality, Travel & Tourism Academy that includes E-Learning Access through recorded Videos
Free Masterclass Sessions access.
Earn the Prestigious Henry Harvin®️ Alumni Status and become one of the reputed 4,60,000+ Alumni across the globe.
Guaranteed Internship with Henry Harvin®️ or partner firms
Weekly 10+ job opportunities offered.
Experience Industry Projects during the training

Learning benefits

Earn globally recognized Certification
Gain in-depth knowledge of Airport Management and Customer Care.
Enhance your problem-solving and decision-making abilities in a fast-paced environment.
Improve your teamwork and leadership skills while working with diverse groups of people.
Learn effective communication skills to provide high-quality customer service to passengers.
Gain practical experience through hands-on training in safety procedures and emergency situations.
Gain job skills for careers in passenger handling, airport operations, and management
Increase your employability in the aviation industry with a recognized certification.
Develop personal and professional growth opportunities through international travel.

Recognitions of Henry Harvin® Education

Winner of Top Corporate Training Award, Game-Based Learning Company of the Under 40 Business World Award
Affiliated with the American Association of EFL, Ministry of Corporate Affairs, MSME, UKAF, UKCert, Project Management Institute (PMI), and ISO 29990:2010 certified
Reviews: 3425+ Google Reviews, 1100+ Youtube Testimonials with 4.5+ Rating Rated on Goabroad, Trustpilot, GoOverseas & more

Know the complete offerings of our Certified Professional in Airport Management and Customer Care Course

Certified Professional in Airport Management and Customer Care Course Curriculum

Module 1: Airport & Aviation Operations
In this module, a professional will learn about arrival procedures, ground operations, and many more
- Arrival Procedures.
- Approach and Landing.
- Ground Operations.
- Terminal Area.
- Night.
- Gliding.
- Unmanned Aircraft Systems (UAS)
Module 2: Load, Trim, Cargo and DGR
In this module, a professional will learn about aerodynamic forces, safety, and many more DGR in cargo
- Aerodynamic Forces
- Safety
- Maximum Allowable Weights
- Centre of Gravity
- Flight Envelope
- Applicability
- Packing Instructions
- Packaging Specifications
- Handling
- Radioactive material
Module 3: Passenger handling
In this module, a professional will learn about porterage, trolley management, check-in services, and many more
- Porterage.
- Trolley management.
- Check-in Services.
- Special care for Passengers with Reduced Mobility (PRM)
- Unaccompanied minors.
- Buggies and strollers.
- Transfer desk Services.
- Baggage control on departure and arrivals.
Module 4: Baggage handling
In this module, learner will know about Baggage handling and transporting passenger luggage
- Transporting passenger luggage
- Check-in counter at a departure airport
- A plane cargo hold
- Collection point at an arrival airport
Module 5: Airport ramp management
The module aims to train individuals to efficiently manage airport ramp operations while ensuring passenger safety and timely aircraft departures.
- Aircraft handling
- Aircraft servicing
- Ground handling equipment
- Ramp safety procedures
- Airside safety procedures
- Baggage handling
- Cargo handling
Module 6: Inflight service
In this module, a professional will learn about inflight Services.
- Voice-Controlled In-Flight Film Options
- Inflight Meal ChannelsIn-Flight Temperature-Reporting Apps
- Calming In-Flight Stories
- LEGO Flight Safety Videos
- Airline-Only Snack Chip Flavors
- Vast Airline Film Libraries
Module 7: Safety & Security
In this Module, Learners will learn about Safety and Security procedures
- Seat Belts
- Safety Features Cards
- Oxygen Masks
- Emergency Exits
- Exit Row Seating
- Emergency Evacuations
Module 8: Ancillary services
Ancillary services
- Airport retail management
- Airport lounges
- Airport parking management
- Airport transportation services
- Lost and found services
Module 9: Fares and Ticketing
Fares and Ticketing
- Reservations.
- Cash Handling.
- Ticket Sales.
- Direct Passengers.
- Computer System.
- Customer Service.
- Customer Complaints.
- Safety Procedures.
Module 10: Presentation and Communication Skills
In this module, a professional will learn about presentation and communication skills like styles of communication, the communication cycle, and many more
- The communication cycle
- Miss-Communication
- Symbols and Signs of a professional behavior
- Facial Expressions
- Gestures
- Posture and Movement
- Positive vs Negative Feedback
Module 11: Grooming Skills
In this module, a professional will learn about grooming skills and ways to carry them into professional life.
- Body Hygiene
- Clothing Hygiene
- Body Scent
- Dental Care
- Hair Hygiene
- Skin Care
Module 12: Personality Development
In this module, a professional will learn about the process of developing and enhancing one's personality
- Confidence
- Listening Skills
- Help Others
- Be Soft-spoken
- Dressing Sense
Module 13: Customer Service
In this module, a professional will learn about customer service and consumer behavior
- Persuasive Speaking Skills
- Empathy
- Adaptability
- Positive Language Usage
- Clear Communication Skills
- Self-Control
- Taking Responsibility
Module 14: Interview Skills
In this module, a professional will learn about interview skills.
- Self-Preparation
- Research
- Mastering Emotions
- Logical Planning
- Communication
- Introducing yourself
- Presenting your qualifications
- Listening

Know the complete offerings of our Post Graduate Program in Certified Professional in Airport Management and Customer Care Course

Book a Live Class, For Free!

By continuing you agree to Henry Harvin® Terms & conditions and Privacy Policy

Upcoming Cohort

Henry Harvin® Ranks #1

Enroll Now

Starts in 3 day. 22 Apr 2024

Skills Covered

Communication skills

Problem- Solving

Decision-Making

Customer service

Airport Management

Aviation regulations

Certifications

Get Ahead with Henry Harvin® Certified Professional in Airport Management and Customer Care Course Certification

What you'll Learn in this course

Earn your Certificate

Post-successful completion of the course, earn Henry Harvin® Certified Professional in Airport Management and Customer Care Course Certificate and Post it on social media, get it framed, and increase your value in the industry.

Differentiate yourself with a Henry Harvin® Certification

The practical knowledge and actionable skillset you've gained working on projects, simulations, and case studies will set you ahead of the competition

Share your achievement

Talk about it on LinkedIn, WhatsApp, Instagram, Facebook, and Twitter, boost your resume, or frame it - tell your friends and colleagues about it.

Training Certification

Get Certified Professional in Airport Management and Customer Care Course Completion Certification from Henry Harvin®

Our courses and Course Certificates are trusted by these industry leaders

Know more about the value of this certificate in the industry

Career Services By Henry Harvin®

Placement Drives

We are dedicated to supporting our students throughout their career journey. Join us, and let's embark on a journey towards a successful and fulfilling career together.

Premium access to Henry Harvin® Job portal

Exclusive access to our dedicated job portal and apply for jobs. More than 2100+ hiring partners’ including top start–ups and product companies hiring our learners. Mentored support on job search and relevant jobs for your career growth.

Personalized Job Consulting

Share what kind of job you are looking for and we will provide you with verified job openings that match your requirement.

Related Jobs

Customer Care Executive, Front Desk officer, Counter sale Executive, Reservation Desk Executive, Travel Desk Manager, Ground Crew, Ground Support Operations , Baggage Handler,

FAQs

What is Henry Harvin Certified Professional in Airport Management and Customer Care Course

The Programme is designed to trains individuals in various skills related to airport management and customer care. It will cover skills such as communication, safety and security procedures, aircraft handling, baggage handling, passenger check-in procedures, and more.
What is the duration of the Henry Harvin Certified Professional in Airport Management and Customer Care Course?

The course is a 228-hour instructor-led training program that can be completed in 10-12 weeks depending on the mode of delivery.
What are the topics covered in this course?

The course covers various topics such as airport operations, safety and security, airport customer service, airline management, aviation regulations, ramp management, ancillary services and more.
What are the benefits of taking this course?

The course provides a comprehensive understanding of the airport industry, enhances customer service skills, improves job prospects, and opens up opportunities for career growth.
Is there any certification exam at the end of the course?

Yes, there is a final assessment at the end of the course to evaluate the knowledge gained during the training program.

Who We Are?

Henry Harvin®️ ranks amongst the Top 500 Global Edtech Companies with 4,60,000+ Alumni, 900+ B2B Clients, 500+ Award Winning Trainers, and 1200+ Courses.