Certified Professional in Airport Management and Customer Care Course

Certified Professional in Airport Management and Customer Care Course

Henry Harvin® Ranks in Top 30 most Trusted Companies by Insight Success

  • ★ ★ ★ ★ ★ 4.9/5 Ratings
  • 1.1 Million Learners
  • 2165 Learner’s Rating
  • 81% Report Career Benefits

Elevate your career prospects with Henry Harvin® Certified Professional in Airport Management and Customer Care Course | Gain the skills and knowledge necessary to excel in Airport management and Customer Care | Understand the principles of airport management | Learn from top-notch experts who offer personalized instruction and hands-on training | Enroll and take the first step towards an exciting new career in aviation

Starts In 3 day

24 Jun 2024

Learning Period

228 Hours

Book a Live Class, For Free!

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Placed Learners

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Accreditations & Affiliations

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There's a reason that 95% of our alumni undertake 3+ courses as a minimum with Henry Harvin®

Know the complete offerings of our Certified Professional in Airport Management and Customer Care Course

Key Highlights

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10 in 1 Benefits
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Learn from Industry Experts
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Global Job Oppurtunities
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Industry Approved Curriculum
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1-year Gold Membership
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24x7 Learner Assistance and Support

Upcoming Cohorts

Our Placement Stats

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Average salary hike

2100+

Access the best jobs in industry

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Maximum salary hike

Access the best jobs in the industry

You Get 10-In-1 Program

Two-way Live Training Course

Two-way Live Online Interactive Classroom Sessions

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Certification

Distinguish your profile with global credentials and showcase expertise with our Hallmark Completion certificate

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Projects

Facility to undergo various projects along with the course.

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Guaranteed Internship

Get a guaranteed Internship with Henry Harvin® and in top MNCs like J.P. Morgan, Accenture & many more via Forage.

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Placement

Get 3 in 1 Placement support through Placement Drives, Premium access to Job portal & Personalized Job Consulting

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Student Engagement & Events

Free Access to #AskHenry Hackathons and Competitions & many other facilities from Henry Harvin®

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Masterclass

Access to 52+ Masterclass Sessions for essential soft skill development

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Membership

Get Free Gold Membership of Henry Harvin®

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E-Learning Access

Free access to the E-learning Portal and future updates. Get access to PPTs, Projects, Quizzes, self-paced Video-based learning, a question bank, a library, practice tests, final assessment, a forum, and doubt sessions.

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Entrepreneurship Mentorship

Mentorship from Young Successful Entrepreneurs to set up a sustainable & scalable Business from scratch at both Freelance and entrepreneur levels

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About the Certified Professional in Airport Management and Customer Care Course

Certified Professional in Airport Management and Customer Care Course

The Henry Harvin® Certified Professional in Airport Management and Customer Care Course is a comprehensive program. The Programme is designed to train individuals in various skills related to airport management and customer care. It will help candidates to develop skills such as communication, safety and security procedures, aircraft handling, baggage handling, passenger check-in procedures, and more. The course curriculum is designed by top-notch industry experts. After completing the course, candidates can work in various roles such as airport managers, airline customer service representatives, ground staff members, hospitality managers, and more.

Who Should Enroll ?

  • 10+2 (in any subject) 
  •  3-year diploma in Engineering or other fields
  • Candidates with Equivalent qualifications.

9 in-1 Benefits

  • Training: 228 Hours of live Two-way interactive online sessions
  • Projects: Facility to undergo projects related to Key aspects of Airport Management and Customer Care
  • Internship: Get Internship Support to gain Practical knowledge
  • Certification: Get Course Completion Certification of Certified Professional in Airport Management and Customer Care Course from Henry Harvin®  a Govt of India recognized & Award-Winning Institute
  • Placement: 100% Placement Guarantee For 1-Year post successful Completion 
  • E-Learning: Free access to E-learning Portal, video content, assessments, and future updates.
  • Masterclass: Access to 52+ Masterclass Sessions for soft skill development
  • Hackathons: Free Access to #AskHenry Hackathons and Competitions
  • Membership: 1-Year Gold Membership of Henry Harvin® Aviation, Hospitality, Travel & Tourism Academy for the Certified Professional in Airport Management and Customer Care Course.

Trainers at Henry Harvin® 

  • Most renowned industry experts with 14+ years of work experience and recognized by various organizations over the years for their work.
  • Have been invited to 350+ keynote classes for the Certified Professional in Airport Management and Customer Care Course.
  • Have delivered 510+ lectures and are currently enlisted as domain experts with Henry Harvin® Aviation, Hospitality, Travel & Tourism Academy

Alumni Status 

Become a part of the Elite Aviation, Hospitality, Travel & Tourism Academy of Henry Harvin® and join the 4,60,000+ large Alumni Network Worldwide.

Gold Membership Benefits 

  • Avail 1-Year Gold Membership of Henry Harvin®  Aviation, Hospitality, Travel & Tourism Academy  that includes E-Learning Access through recorded Videos
  • Free Masterclass Sessions access.
  • Earn the Prestigious Henry Harvin®️ Alumni Status and become one of the reputed 4,60,000+ Alumni across the globe.
  • Guaranteed Internship with Henry Harvin®️ or partner firms
  • Weekly 10+ job opportunities offered.
  • Experience Industry Projects during the training

Learning benefits

  • Earn globally recognized Certification 
  • Gain in-depth knowledge of Airport Management and Customer Care.
  • Enhance your problem-solving and decision-making abilities in a fast-paced environment.
  •  Improve your teamwork and leadership skills while working with diverse groups of people.
  •  Learn effective communication skills to provide high-quality customer service to passengers.
  • Gain practical experience through hands-on training in safety procedures and emergency situations.
  •  Gain job skills for careers in passenger handling, airport operations, and management
  • Increase your employability in the aviation industry with a recognized certification.
  • Develop personal and professional growth opportunities through international travel.

Recognitions of Henry Harvin® Education

  • Winner of Top Corporate Training Award, Game-Based Learning Company of the Under 40 Business World Award
  •  Affiliated with the American Association of EFL, Ministry of Corporate Affairs, MSME, UKAF, UKCert, Project Management Institute (PMI), and ISO 29990:2010 certified
  • Reviews: 3425+ Google Reviews, 1100+ Youtube Testimonials with 4.5+ Rating Rated on Goabroad, Trustpilot, GoOverseas & more

Know the complete offerings of our Certified Professional in Airport Management and Customer Care Course

Curriculum For Certified Professional in Airport Management and Customer Care Course

  • Module 1: Airport & Aviation Operations

    In this module, a professional will learn about arrival procedures, ground operations, and many more
    • Arrival Procedures.
    • Approach and Landing.
    • Ground Operations.
    • Terminal Area.
    • Night.
    • Gliding.
    • Unmanned Aircraft Systems (UAS)
  • Module 2: Load, Trim, Cargo and DGR

    In this module, a professional will learn about aerodynamic forces, safety, and many more DGR in cargo
    • Aerodynamic Forces
    • Safety
    • Maximum Allowable Weights
    • Centre of Gravity
    • Flight Envelope
    • Applicability
    • Packing Instructions
    • Packaging Specifications
    • Handling
    • Radioactive material
  • Module 3: Passenger handling

    In this module, a professional will learn about porterage, trolley management, check-in services, and many more
    • Porterage.
    • Trolley management.
    • Check-in Services.
    • Special care for Passengers with Reduced Mobility (PRM)
    • Unaccompanied minors.
    • Buggies and strollers.
    • Transfer desk Services.
    • Baggage control on departure and arrivals.
  • Module 4: Baggage handling

    In this module, learner will know about Baggage handling and transporting passenger luggage
    • Transporting passenger luggage
    • Check-in counter at a departure airport
    • A plane cargo hold
    • Collection point at an arrival airport
  • Module 5: Airport ramp management

    The module aims to train individuals to efficiently manage airport ramp operations while ensuring passenger safety and timely aircraft departures.
    • Aircraft handling
    • Aircraft servicing
    • Ground handling equipment
    • Ramp safety procedures
    • Airside safety procedures
    • Baggage handling
    • Cargo handling
  • Module 6: Inflight service

    In this module, a professional will learn about inflight Services.
    • Voice-Controlled In-Flight Film Options
    • Inflight Meal ChannelsIn-Flight Temperature-Reporting Apps
    • Calming In-Flight Stories
    • LEGO Flight Safety Videos
    • Airline-Only Snack Chip Flavors
    • Vast Airline Film Libraries
  • Module 7: Safety & Security

    In this Module, Learners will learn about Safety and Security procedures
    • Seat Belts
    • Safety Features Cards
    • Oxygen Masks
    • Emergency Exits
    • Exit Row Seating
    • Emergency Evacuations
  • Module 8: Ancillary services

    Ancillary services
    • Airport retail management
    • Airport lounges
    • Airport parking management
    • Airport transportation services
    • Lost and found services
  • Module 9: Fares and Ticketing

    Fares and Ticketing
    • Reservations.
    • Cash Handling.
    • Ticket Sales.
    • Direct Passengers.
    • Computer System.
    • Customer Service.
    • Customer Complaints.
    • Safety Procedures.
  • Module 10: Presentation and Communication Skills

    In this module, a professional will learn about presentation and communication skills like styles of communication, the communication cycle, and many more
    • The communication cycle
    • Miss-Communication
    • Symbols and Signs of a professional behavior
    • Facial Expressions
    • Gestures
    • Posture and Movement
    • Positive vs Negative Feedback
  • Module 11: Grooming Skills

    In this module, a professional will learn about grooming skills and ways to carry them into professional life.
    • Body Hygiene
    • Clothing Hygiene
    • Body Scent
    • Dental Care
    • Hair Hygiene
    • Skin Care
  • Module 12: Personality Development

    In this module, a professional will learn about the process of developing and enhancing one's personality
    • Confidence
    • Listening Skills
    • Help Others
    • Be Soft-spoken
    • Dressing Sense
  • Module 13: Customer Service

    In this module, a professional will learn about customer service and consumer behavior
    • Persuasive Speaking Skills
    • Empathy
    • Adaptability
    • Positive Language Usage
    • Clear Communication Skills
    • Self-Control
    • Taking Responsibility
  • Module 14: Interview Skills

    In this module, a professional will learn about interview skills.
    • Self-Preparation
    • Research
    • Mastering Emotions
    • Logical Planning
    • Communication
    • Introducing yourself
    • Presenting your qualifications
    • Listening

Know the complete offerings of our in Certified Professional in Airport Management and Customer Care Course

Book a Live Class, For Free!

svg-seat Limited seats left

By submitting this form, you agree to receive SMS communications related to courses at Henry Harvin I have read and acknowledge Henry Harvin’s Privacy Policy and Terms & of Service Message & data rates apply. Message frequency varies. Reply HELP for help and STOP to opt-out.

Skills Covered

Communication skills

Problem- Solving

Decision-Making

Customer service

Airport Management

Aviation regulations

Certifications

Get Ahead with Henry Harvin® Certified Professional in Airport Management and Customer Care Course Certification

What you'll Learn in this course

Earn your Certificate

Post-successful completion of the course, earn Henry Harvin®  Certified Professional in Airport Management and Customer Care Course Certificate and Post it on social media, get it framed, and increase your value in the industry.

Differentiate yourself with a Henry Harvin® Certification

The practical knowledge and actionable skillset you've gained working on projects, simulations, and case studies will set you ahead of the competition

Share your achievement

Talk about it on LinkedIn, WhatsApp, Instagram, Facebook, and Twitter, boost your resume, or frame it - tell your friends and colleagues about it.

Training Certification

Get Certified Professional in Airport Management and Customer Care Course  Completion Certification from Henry Harvin® 

Our courses and Course Certificates are trusted by these industry leaders

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Know more about the value of this certificate in the industry

Career Services By Henry Harvin®

Career Services
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Placement Drives

We are dedicated to supporting our students throughout their career journey. Join us, and let's embark on a journey towards a successful and fulfilling career together.

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Premium access to Henry Harvin® Job portal

Exclusive access to our dedicated job portal and apply for jobs. More than 2100+ hiring partners’ including top start–ups and product companies hiring our learners. Mentored support on job search and relevant jobs for your career growth.

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Personalized Job Consulting

Share what kind of job you are looking for and we will provide you with verified job openings that match your requirement.

Related Jobs

Customer Care Executive, Front Desk officer, Counter sale Executive, Reservation Desk Executive, Travel Desk Manager, Ground Crew, Ground Support Operations , Baggage Handler,

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