Certified Ground Staff and Hospitality Professional Course

Certified Ground Staff and Hospitality Professional Course

Henry Harvin® Ranks in Top 30 most Trusted Companies by Insight Success

  • ★ ★ ★ ★ ★ 4.9/5 Ratings
  • 1.1 Million Learners
  • 2169 Learner’s Rating
  • 81% Report Career Benefits

Elevate your career prospects with Henry Harvin® Certified Ground Staff and Hospitality Professional Course | Gain the skills and knowledge necessary to excel as a Ground Staff and Hospitality Professional | Understand the principles of aviation, passenger handling & airport management | Learn from top-notch industry experts and get personalized instruction and hands-on training | Enroll now and take the first step towards an exciting new career in aviation

Starts In 1 day

26 Feb 2024

EMI Starting at

₹ 55333/month

Total Program Fee

₹ 498000

Learning Period

514 Hours

Placed Learners

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Accreditations & Affiliations

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World’s #1 Upskilling & Reskilling Institute

Key Features

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10 in 1 Benefits

Training + Projects + Internship + Certification + Placement + E-learning + Masterclass + Hackathons + Gold Membership<

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Learn from Industry Experts

Get trained by expert trainers to polish your existing knowledge and skills related to Aviation and Hospitality

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Global Job Oppurtunities

Crack more than a million aviation, tourism, and hospitality job opportunities globally to enjoy a growing career with an impressive ROI throughout your career

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100% Practical Training

Get hands-on training on Key aspects of the dynamic needs of the aviation industry. Practical training will prepare you to handle any situations with ease.

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24x7 Learner Assistance and Support

Full-time access and support to resolve your technical queries and doubts. Get Free Access to E-learning Portal and future updates.

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1-year Gold Membership

Once enrolled at our Aviation, Hospitality, Travel & Tourism Academy, attend various batches with different trainers during the membership period without extra charges.

Upcoming Cohorts

Our Placement Stats

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Average salary hike

2100+

Access the best jobs in industry

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Maximum salary hike

About the Certified Ground Staff and Hospitality Professional Course

Certified Ground Staff and Hospitality Professional Course

Welcome to our Henry Harvin® Certified Ground Staff and Hospitality Professional Course. Are you interested in a career in aviation? This course is designed to equip you with the skills and knowledge needed to excel as a Ground Staff and Hospitality Professional. Our expert instructors will guide you through safety procedures, customer service, and more. You will receive personalized instruction and hands-on training. Upon completing this course, you will be prepared to take on the challenges of the Ground staff and Hospitality profession. This exciting career path offers opportunities for travel and personal growth. Enroll now and start your journey toward becoming a Certified Ground Staff and Hospitality Professional.

9 in-1 Benefits

  • Training: 514 Hours of live Two-way interactive online sessions
  • Projects: Facility to undergo projects related to Key aspects of the dynamic needs of the aviation and Hospitality industry.
  • Internship: Get Internship Support to gain Practical knowledge
  • Certification: Get Course Completion Certification of Certified Ground Staff and Hospitality Professional Course from Henry Harvin®  a Govt of India recognized & Award-Winning Institute
  • Placement: 100% Placement Guarantee For 1-Year post successful Completion 
  • E-Learning: Free access to E-learning Portal, video content, assessments, and future updates.
  • Masterclass: Access to 52+ Masterclass Sessions for soft skill development
  • Hackathons: Free Access to #AskHenry Hackathons and Competitions
  • Membership: 1-Year Gold Membership of Henry Harvin® Aviation, Hospitality, Travel & Tourism Academy for the Certified Ground Staff and Hospitality Professional Course.

Trainers at Henry Harvin® 

  • Most renowned industry experts with 14+ years of work experience and recognized by various organizations over the years for their work.
  • Have been invited to 350+ keynote classes for the Certified Ground Staff and Hospitality Professional Course 
  • Have delivered 410+ lectures and are currently enlisted as domain experts with Henry Harvin® Aviation, Hospitality, Travel & Tourism Academy

Alumni Status 

Become a part of the Elite Aviation, Hospitality, Travel & Tourism Academy of Henry Harvin® and join the 3,00,000+ large Alumni Network Worldwide.

Gold Membership Benefits 

  • Avail 1-Year Gold Membership of Henry Harvin®  Aviation, Hospitality, Travel & Tourism Academy  that includes E-Learning Access through recorded Videos
  • Free Masterclass Sessions access.
  • Earn the Prestigious Henry Harvin®️ Alumni Status and become one of the reputed 3,00,000+ Alumni across the globe.
  • Guaranteed Internship with Henry Harvin®️ or partner firms
  • Weekly 10+ job opportunities offered.
  • Experience Industry Projects during the training

Learning benefits

  • Earn globally recognized Certification 
  • Gain in-depth knowledge of Ground Staff responsibilities and duties.
  •  Enhance your problem-solving and decision-making abilities in a fast-paced environment.
  •  Improve your teamwork and leadership skills while working with diverse groups of people.
  • Get training on the Aviation operation desk
  • Learn effective communication skills to provide high-quality customer service to passengers.
  • Increase your employability in the aviation industry with a recognized certification.
  • Develop personal and professional growth opportunities through international travel.

Know the complete offerings of our Certified Ground Staff and Hospitality Professional Course

You Get 10-In-1 Program

Two-way Live Training Course

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Hallmark Certification

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10+ Projects

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Guaranteed Internship

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Personalized Job Support

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Student Engagement & Events

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Masterclass

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E-Learning Access

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Gold Membership

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Entrepreneurship Mentorship

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Certified Ground Staff and Hospitality Professional Course Curriculum

  • Module 1: Advanced English

    • Usage of Present/ Past and future tense
    • Common Grammatical errors
    • Introducing Homophones
  • Module 2: Business Communication

    • Internal upward communication
    • Internal downward communication
    • Internal lateral communication
    • External communication.
  • Module 3: Presentation and Communication Skills

    • The communication cycle
    • Miss-Communication
    • Symbols and Signs of a professional behavior
    • Facial Expressions
    • Gestures
    • Posture and Movement
    • Positive vs Negative Feedback
  • Module 4: Grooming Skills

    • Body Hygiene
    • Clothing Hygiene
    • Body Scent
    • Dental Care
    • Hair Hygiene
    • Skin Care
  • Module 5: Personality Development

    • Confidence
    • Listening Skills
    • Help Others
    • Be Soft-spoken
    • Dressing Sense
  • Module 6: Customer Service

    • Persuasive Speaking Skills
    • Empathy
    • Adaptability
    • Positive Language Usage
    • Clear Communication Skills
    • Self-Control
    • Taking Responsibility
  • Module 7: Interview Skills

    • Self-Preparation
    • Research
    • Mastering Emotions
    • Logical Planning
    • Communication
    • Introducing yourself
    • Presenting your qualifications
    • Listening
  • Module 8: Fares and Ticketing

    • Reservations.
    • Cash Handling.
    • Ticket Sales.
    • Direct Passengers.
    • Computer System.
    • Customer Service.
    • Customer Complaints.
    • Safety Procedures
  • Module 9: Travel Desk

    • Customer service at the travel desk
    • Handling Customer inquiries
    • Making Reservations
    • Providing Travel Guide
  • Module 10: Ticketing Tools

    • HubSpot Help Desk and Ticketing Software
    • Intercom
    • Solarwinds
    • HappyFox
    • ProProfs Help Desk
    • Jira Service Desk
    • Mojo IT Helpdesk
    • Freshservice
    • Zendesk
    • Vision Helpdesk
  • Module 11: Travel and Tour Operations

    • Inbound Tour Operators
    • Outbound Tour Operators
    • Domestic Tour Operators
    • Ground Operators
  • Module 12: Reservation Skills

    • Interpersonal communication
    • Written communication
    • Active listening
    • Foreign language
    • Attention to detail
    • Scheduling
    • Stress management
    • Problem-solving
  • Module 13: Guest Service

    • Persuasive Speaking Skills.
    • Empathy
    • Adaptability
    • Ability to Use Positive Language
    • Clear Communication Skills
    • Self-Control
    • Taking Responsibility
    • Patience
  • Module 14: HouseKeeping Services

    • Carpet cleaning.
    • Sweeping.
    • Deep cleaning.
    • Mopping.
    • Window treatment and cleaning.
    • Vacuuming.
    • Dusting.
    • Bathroom and bedroom cleaning
  • Module 15: Housekeeping Management

    • Cleaning.
    • Experience cleaning, sanitizing, and organizing objects and spaces
    • Supervising experience
    • Leadership
    • Custodial experience
    • Hotel experience
    • Management
    • Hospitality
    • Laundry
  • Module 16: Accounting

    • Bookkeeping
    • Financial Accounting
    • Audit
    • Time Management
    • Problem Solving
  • Module 17: Food Counter- Service and Sales

    • Food Handling.
    • Basic Math.
    • Safety Standards.
    • Cleanliness.
    • Customer Complaints.
    • Customer Service.
    • Kitchen Equipment.
    • Food Products
  • Module 18: F&B Services

    • Food preparation
    • Waiting tables
    • Food knowledge
    • Point of sales system
    • Reservation system
    • Operating kitchen equipment
    • Sanitizing procedures
    • Bartending
    • Menu preparation
  • Module 19: F&B Preparation

    • Cleanliness.
    • Food Handling.
    • Culinary.
    • Guest Service.
    • Math.
    • Wine
  • Module 20: Hygiene and Safety

    • Keeping Hands Clean.
    • Nail Hygiene.
    • Facial Cleanliness.
    • Coughing and Sneezing.
    • Foot Hygiene.
    • Hair and Scalp Hygiene.
    • Menstrual Hygiene
    • Work safety hazards
    • Chemical hazards
    • Physical hazards
    • Ergonomic hazards
    • Biological hazards
    • Work organization hazards
  • Module 21: Opera

    • Workforce Management
    • Daily operations
    • Reservations
    • Guest information
    • Billing, and other operational tasks

Know the complete offerings of our Post Graduate Program in Certified Ground Staff and Hospitality Professional Course

Skills Covered

Communication skills

Time Management

Teamwork

Safety and Security

Customer service

Aircraft Systems

Problem-solving

Decision-Making

First Aid

Career Services By Henry Harvin®

Career Services
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Placement Drives

We are dedicated to supporting our students throughout their career journey. Join us, and let's embark on a journey towards a successful and fulfilling career together.

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Premium access to Henry Harvin® Job portal

Exclusive access to our dedicated job portal and apply for jobs. More than 2100+ hiring partners’ including top start–ups and product companies hiring our learners. Mentored support on job search and relevant jobs for your career growth.

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Personalized Job Consulting

Share what kind of job you are looking for and we will provide you with verified job openings that match your requirement.

Get Ahead with Henry Harvin® Certified Ground Staff and Hospitality Professional Course Certification

  • Earn your Certificate

    Post-successful completion of the course, earn Henry Harvin®  Certified Ground Staff and Hospitality Professional Course  Certificate and Post it on social media, get it framed, and increase your value in the industry.

  • Differentiate yourself with a Henry Harvin® Certification

    The practical knowledge and actionable skillset you've gained working on projects, simulations, and case studies will set you ahead of the competition

  • Share your achievement

    Talk about it on LinkedIn, WhatsApp, Instagram, Facebook, and Twitter, boost your resume, or frame it - tell your friends and colleagues about it.

  • Training Certification

    Get Certified Ground Staff and Hospitality Professional Course  Completion Certification from Henry Harvin® 

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Our courses and Course Certificates are trusted by these industry leaders

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Know more about the value of this certificate in the industry

Certified Ground Staff and Hospitality Professional Course Training Certification Process

Counseling and Registration

Consult with our counselors to check your eligibility and the right batch, and then Register for the Certified Ground Staff and Hospitality Professional Course.

Attend the Training 

Complete Training by Attending 514 hours of sessions and for the Certified Ground Staff and Hospitality Professional Course Training and get Henry Harvin® Certification.

Delivering Projects Assigned

Gather experience with real-world assignments and practical projects to upgrade your existing skills. Deliver these mini-projects to be eligible for the Henry Harvin® Course.

Earn Training Certification

Post-successful completion of the course you will receive Henry Harvin®  Certified Ground Staff and Hospitality Professional Course  Certification. Post it on social media, get it framed, and increase your value in the industry.

Know more about the value of this certificate in the industry

Related Jobs

Front Desk officer, Counter sale Executive, Reservation Desk Executive, Travel Desk Manager, Ground Crew, Ground Support Operations , Baggage Handler, House Keeping Manager, Food and Beverages Service Manager, House Keeping Executive

There's a reason that 95% of our customers undertake 3+ courses as a minimum with Henry Harvin®

Know the complete offerings of our Certified Ground Staff and Hospitality Professional Course

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Henry Harvin®️ ranks amongst the Top 500 Global Edtech Companies with 4,60,000+ Alumni, 900+ B2B Clients, 500+ Award Winning Trainers, and 1200+ Courses.

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