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Henry Harvin® Specialize in Customer Support & Sales from The Best Upskilling Course by India Today
Turn your customer service team into a competitive advantage and engine for growth with these training ideas and tools | Improve interpersonal communication, product knowledge, conflict resolution, crisis management and more | Transform your customer service from mediocre to awesome.
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A Customer Support and Sales Training Course is designed to equip individuals with the skills and knowledge necessary to effectively engage with customers, address their needs, resolve issues, and promote products or services. This type of course typically covers a range of topics to help professionals excel in customer service and sales roles.
Career Scope:
Sales Trainer
Manager Business Development/Sales
Communications Trainer
BPO Trainer
Inspector Team Leader
Head of Operations Support
Soft Skills Trainer
It is a versatile 10-in-1 program that includes various aspects of competency development and career development.
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Know the complete offerings of our Certificate Course on Customer Support and Sales Training
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Know the complete offerings of our Certificate Course on Customer Support and Sales Training
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Empathy
Active Listening
Conflict Resolution
Patience
CRM Experience
Persuasive Writing
Documentation Skills
Product Knowledge
Phone System Experience
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We are dedicated to supporting our students throughout their career journey. Join us, and let's embark on a journey towards a successful and fulfilling career together.
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Customer Support Representative
Sales Representative
Customer Success Manager
Technical Support Specialist
Customer Experience Specialist
Sales Manager
Business Development Representative
Call Center Manager
Inside Sales Representative
Sales Trainer, Sales Manager, Sales Executive
Sales teams help customers find products and services and customer service ensures their interactions with the business remain positive over time. This creates long-term customer satisfaction and generates word-of-mouth referrals for potential leads.
Customer service reps need to adopt to the customer's pace. The key is to take the time to listen and read the customer's tone and empathize with them. Put simply, professionals must relate to customers. They must use acknowledgment, rapport, and empathy to connect.
Empathy, good communication, and problem-solving are core skills in providing excellent customer service.
The customer training tools enable the customers to get the most out of their products and services. They also enable the company to interact with their customers and provide them with additional services.
Training Business Process Outsourcing, also referred to as Training BPO or Learning BPO, is a business strategy, and a component of the broader outsourcing industry, where a company utilizes an external supplier for the management of training processes and/or activities.
It's a way of thinking that places the customer at the heart of everything you do. This brings many advantages to the business and will help your employees excel in their role. In this course, they'll learn strategies for demonstrating a customer-first mindset in the workplace.
Customer support isn't just about retaining customers. It's also an effective way to increase sales. It's not just your existing customers who have questions — your prospects do too. It's been reported that 52% of customers will abandon online purchases if they can't find the information they're looking for.
Customer loyalty describes an ongoing emotional relationship between you and your customer, manifesting itself by how willing a customer is to engage with and repeatedly purchase from you versus your competitors. Loyalty is the byproduct of a customer's positive experience with you and works to create trust.
There are two types of complaints; misconduct and overcharging.
A customer-first strategy is just what it sounds like. This means seeking ways to consistently and proactively deliver a positive customer experience by designing and delivering with the customer in mind. A customer-first mindset is closely related to purpose-driven thinking.
Customer support represents the resources within your company that provide technical assistance to consumers after they purchase a product or service. Since a customer will often seek out support when they are in need of help, a customer support team must be easy to contact, available, and responsive.
The basic stages of counseling are: 1) Developing the client/clinician relationship; 2) Clarifying and assessing the presenting problem or situation; 3) Identifying and setting counseling or treatment goals; 4) Designing and implementing interventions; and 5) Planning, termination, and follow-up.
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