Certificate Course on Customer Support and Sales Training

Certificate Course on Customer Support and Sales Training

Henry Harvin® Ranks in Top 30 most Trusted Companies by Insight Success

  • ★ ★ ★ ★ ★ 4.6/5 Ratings
  • 1.1 Million Learners
  • 6067 Learner’s Rating
  • 81% Report Career Benefits

Turn your customer service team into a competitive advantage and engine for growth with these training ideas and tools | Improve interpersonal communication, product knowledge, conflict resolution, crisis management and more | Transform your customer service from mediocre to awesome.

Starts In 2 day

27 May 2024

Learning Period

16 Hours

Book a Live Class, For Free!

svg-seat Limited seats left

By continuing you agree to Henry Harvin® Terms & conditions and Privacy Policy

Placed Learners

  • Image 4
  • Image 5
  • Image 6
  • Image 7
  • Image 8
  • Image 9
  • Image 10
  • Image 11
  • Image 12
  • Image 13
  • Image 14
  • Image 15
  • Image 16
  • Image 17
  • Image 18
  • Image 19
  • Image 20
  • Image 21
  • Image 22
  • Image 23
  • Image 24
  • placed-learner-1
  • placed-learner-2
  • placed-learner-3
  • placed-learner-4
  • placed-learner-5
  • placed-learner-6
  • placed-learner-7
  • placed-learner-8
  • placed-learner-9
  • placed-learner-10
  • placed-learner-11

Accreditations & Affiliations

accreditations-affiliations1 accreditations-affiliations1 accreditations-affiliations1 accreditations-affiliations1 accreditations-affiliations1 accreditations-affiliations1 accreditations-affiliations1

There's a reason that 95% of our alumni undertake 3+ courses as a minimum with Henry Harvin®

Know the complete offerings of our Certificate Course on Customer Support and Sales Training

Key Highlights

images37
10 in 1 Course
images37
100% Money-back Guarantee
images37
Exam Guidelines
images37
1-year Gold Membership
images37
Comprehensive Curriculum
images37
100% Practical Training

Upcoming Cohorts

Our Placement Stats

83% images38

Average salary hike

2100+

Access the best jobs in industry

130% images39

Maximum salary hike

Access the best jobs in the industry

You Get 10-In-1 Program

Two-way Live Training Course

Two-way Live Online Interactive Classroom Sessions

 random imgee

Certification

Distinguish your profile with global credentials and showcase expertise with our Hallmark Completion certificate

 random imgee

Projects

Facility to undergo various projects along with the course.

random imgee

Guaranteed Internship

Get a guaranteed Internship with Henry Harvin® and in top MNCs like J.P. Morgan, Accenture & many more via Forage.

 random imgee

Placement

Get 3 in 1 Placement support through Placement Drives, Premium access to Job portal & Personalized Job Consulting

 random imgee

Student Engagement & Events

Free Access to #AskHenry Hackathons and Competitions & many other facilities from Henry Harvin®

 random imgee

Masterclass

Access to 52+ Masterclass Sessions for essential soft skill development

 random imgee

Membership

Get Free Gold Membership of Henry Harvin®

 random imgee

E-Learning Access

Free access to the E-learning Portal and future updates. Get access to PPTs, Projects, Quizzes, self-paced Video-based learning, a question bank, a library, practice tests, final assessment, a forum, and doubt sessions.

 random imgee

Entrepreneurship Mentorship

Mentorship from Young Successful Entrepreneurs to set up a sustainable & scalable Business from scratch at both Freelance and entrepreneur levels

 random imgee

About the Certificate Course on Customer Support and Sales Training

About the Certificate Course on Customer Support and Sales Training

Career Scope

 

  • Sales Trainer

  • Manager Business Development/Sales

  • Communications Trainer

  • BPO Trainer

  • Inspector Team Leader

  • Head of Operations Support

  • Soft Skills Trainer

9 in 1 Course

  • Training: 30 Hours of Two-Way Live Online Interactive Sessions
  • Projects: Facility to undergo projects in Effective Communication, Building Customer Loyalty & more
  • Internship: Get Internship Support to gain experiential learning
  • Certification: Get course completion Certification of Customer Support and Sales Training from Henry Harvin® Govt of India recognized & Award-Winning Institute, and showcase expertise
  • Placement: 100% Placement Support for 1-Year post successful completion of the course
  • E-Learning: Free access to E-learning Portal and future updates
  • Masterclass: Access to 52+ Masterclass Sessions for essential soft skill development
  • Hackathons: Free Access to #AskHenry Hackathons and Competitions
  • Membership: 1-Year Gold Membership of Henry Harvin® Sales Academy for the Customer Support and Sales Training

Alumni Status

Become a part of the Elite Academy of Henry Harvin® Join the 3,00,000+ strong Alumni Network Worldwide

Learning Benefits

  • This module focuses to make people aware about the Service Metrics and Quality 
  • This course basically helps the reader to understand the concept Introduction to Sales 
  • It helps to understand the matters related to Product Knowledge
  • This module aims the Sales Metrics and Performance

Gold Membership Benefits

  • Avail 1-Year Gold Membership of Henry Harvin®️ Sales Academy that includes E-Learning Access through recorded Videos, Games, Projects
  • Free Masterclass Sessions for 1-Year
  • Earn the Prestigious Henry Harvin®️ Alumni status and become one of the reputed 3,00,000+ Alumni across the globe
  • Internship Opportunity with Henry Harvin®️ or partner firms
  • Weekly 10+ job opportunities offered
  • Experience Industry Projects during the training

Recognitions of Henry Harvin® Education

  • Winner of Top Corporate Training Award, Game-Based Learning Company of the under 40 Business World Award
  • Affiliated with American Association of EFL, Ministry of Corporate Affairs, MSME, UKAF, UKCert, Project Management Institute (PMI), and ISO 29990:2010 certified
  • Reviews: 3425+ Google Reviews, 1100+ YouTube Testimonials with 4.5+ Rating Rated on GoAbroad, Trustpilot, GoOverseas & more

Career Benefits

  • Become Eligible for high paid Certificate Course on Customer Support and Sales Training Jobs with demanding background
  • Open doors to Job Opportunities Abroad demanding specialization
  • Fill the void of thousands of untapped High-Paying Jobs in Certificate Course on Customer Support and Sales Training with Talent Shortage
  • Get Promoted in current profile with most in-demand skill
  • Distinguish your profile from peers during Job Interviews
  • Earn a Rewarding Certification in Certificate Course on Customer Support and Sales Training
  • Improve CV & LinkedIn Profile with professional development

Know the complete offerings of our Certificate Course on Customer Support and Sales Training

Curriculum For Certificate Course on Customer Support and Sales Training

  • Module 1: Introduction to Customer Service

    • Understanding customer service and its importance
    • Basic principles of customer service
    • Quiz Module 1
  • Module 2: Effective Communication

    • Listening skills
    • Verbal and nonverbal communication
    • Building rapport and relationships
    • Quiz Module 2
  • Module 3: Customer Service Techniques

    • Handling difficult customers
    • Dealing with complaints and service recovery
    • Conflict resolution
    • Quiz Module 3
  • Module 4: Building Customer Loyalty

    • Understanding customer needs
    • Personalization and customization
    • Going the extra mile
    • Quiz Module 4
  • Module 5: Service Metrics and Quality

    • Measuring service quality
    • Continuous improvement
    • Customer feedback and surveys
    • Quiz Module 5
  • Module 6: Cultural Awareness

    • Understanding cultural differences
    • Communicating effectively with diverse customers
    • Quiz Module 6
  • Module 7: Introduction to Sales

    • Understanding the sales process
    • The role of the salesperson
    • Quiz Module 7
  • Module 8: Product Knowledge

    • Understanding the product or service being sold
    • Features, benefits, and value proposition
    • Quiz Module 8
  • Module 9: Sales Presentation Skills

    • Preparing for a sales presentation
    • Effective communication skills
    • Handling objections
    • Closing the sale
    • Quiz Module 9
  • Module 10: Prospecting and Lead Generation

    • Identifying potential customers
    • Lead generation techniques
    • Quiz Module 10
  • Module 11: Sales Techniques

    • Building rapport and relationships
    • Needs analysis and solution selling
    • Overcoming objections
    • Quiz Module 11
  • Module 12: Sales Management

    • Time management
    • Sales forecasting
    • Pipeline management
    • Goal setting and tracking
    • Quiz Module 12
  • Module 13: Role-Playing Exercises and Case Studies

    • Simulating sales scenarios
    • Analyzing case studies
    • Learning from successes and failures
    • Quiz Module 13
  • Module 14: Closing Sales

    • Closing techniques
    • Effective negotiation skills
    • Quiz Module 14
  • Module 15: Sales Metrics and Performance

    • Measuring sales performance
    • Sales forecasting and pipeline management
    • Continuous improvement
    • Quiz Module 15

Know the complete offerings of our in Certificate Course on Customer Support and Sales Training

Book a Live Class, For Free!

svg-seat Limited seats left

By continuing you agree to Henry Harvin® Terms & conditions and Privacy Policy

Skills Covered

Empathy

Active Listening

Conflict Resolution

Patience

CRM Experience

Persuasive Writing

Documentation Skills

Product Knowledge

Phone System Experience

Certifications

Get Ahead with Henry Harvin® Certificate Course on Customer Support and Sales Training Certification

What you'll Learn in this course

Earn your Certificate

Post-successful completion of the course, earn Henry Harvin® Certificate Course on Customer Support and Sales Training. Post it on social media, get it framed, and increase your value in the industry.

Differentiate yourself with a Henry Harvin® Certification

The practical knowledge and actionable skillset you've gained working on projects, simulations, case studies will set you ahead of the competition.

Share your achievement

Talk about it on LinkedIn, WhatsApp, Instagram, Facebook, Twitter, boost your resume or frame it - tell your friends and colleagues about it.

Training Certification

Get Certification Course on Customer Support and Sales Training Completion Certification from Henry Harvin®

Our courses and Course Certificates are trusted by these industry leaders

images68

Know more about the value of this certificate in the industry

Career Services By Henry Harvin®

Career Services
images53

Placement Drives

We are dedicated to supporting our students throughout their career journey. Join us, and let's embark on a journey towards a successful and fulfilling career together.

images54

Premium access to Henry Harvin® Job portal

Exclusive access to our dedicated job portal and apply for jobs. More than 2100+ hiring partners’ including top start–ups and product companies hiring our learners. Mentored support on job search and relevant jobs for your career growth.

images55

Personalized Job Consulting

Share what kind of job you are looking for and we will provide you with verified job openings that match your requirement.

Related Jobs

Sales Trainer, Sales Manager, Sales Executive

FAQs

Popular Programs

Who We Are?

Henry Harvin®️ ranks amongst the Top 500 Global Edtech Companies with 4,60,000+ Alumni, 900+ B2B Clients, 500+ Award Winning Trainers, and 1200+ Courses.

460,000+

Trained

6,700+

Reviews with 4.5/5
rating

7,000+

Live Classes Every
Month

210+

Corporate Partners

180+

College Partners

87%

Reported Career
Benefits

Why Henry Harvin for the best Certificate Course on Customer Support and Sales Training

Certified & Experienced Instructors

Learn More pic31

Gold Membership & Post Training Followups

Tailor Made Training

Flexible Schedule

Access to the Recorded Sessions

10 in 1 Program

Masterclasses By Henry Harvin®️

One-to-One Training

Awards

award award1 award33 award2

Henry Harvin® often makes the news

images70 images71 images72 images73 images74 images75

Excited to Learn?

Certificate Course on Customer Support and Sales Training in other cities