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Career Services By Henry Harvin®

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We are dedicated to supporting our students throughout their career journey. Join us, and let's embark on a journey towards a successful and fulfilling career together.

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FAQs

• What is sales and customer support?

  Sales teams help customers find products and services and customer service ensures their interactions with the business remain positive over time. This creates long-term customer satisfaction and generates word-of-mouth referrals for potential leads.
   

• What are the skills of customer support about sales?

  Customer service reps need to adopt to the customer's pace. The key is to take the time to listen and read the customer's tone and empathize with them. Put simply, professionals must relate to customers. They must use acknowledgment, rapport, and empathy to connect.
   

• What are the top 3 customer support skills?

  Empathy, good communication, and problem-solving are core skills in providing excellent customer service.
   

• What is customer training tools?

  The customer training tools enable the customers to get the most out of their products and services. They also enable the company to interact with their customers and provide them with additional services.
   

• What is training in BPO?

  Training Business Process Outsourcing, also referred to as Training BPO or Learning BPO, is a business strategy, and a component of the broader outsourcing industry, where a company utilizes an external supplier for the management of training processes and/or activities.

What is customer first training?

It's a way of thinking that places the customer at the heart of everything you do. This brings many advantages to the business and will help your employees excel in their role. In this course, they'll learn strategies for demonstrating a customer-first mindset in the workplace.
 

Why is customer support important?

Customer support isn't just about retaining customers. It's also an effective way to increase sales. It's not just your existing customers who have questions — your prospects do too. It's been reported that 52% of customers will abandon online purchases if they can't find the information they're looking for.

What is customer care and loyalty?

Customer loyalty describes an ongoing emotional relationship between you and your customer, manifesting itself by how willing a customer is to engage with and repeatedly purchase from you versus your competitors. Loyalty is the byproduct of a customer's positive experience with you and works to create trust.
 

What are the 2 types of complaints?

There are two types of complaints; misconduct and overcharging.
 

What is customer-first sales strategy?

A customer-first strategy is just what it sounds like. This means seeking ways to consistently and proactively deliver a positive customer experience by designing and delivering with the customer in mind. A customer-first mindset is closely related to purpose-driven thinking.
 

What is the nature of customer support?

Customer support represents the resources within your company that provide technical assistance to consumers after they purchase a product or service. Since a customer will often seek out support when they are in need of help, a customer support team must be easy to contact, available, and responsive.
 

What are the 6 steps in basic counseling?

The basic stages of counseling are: 1) Developing the client/clinician relationship; 2) Clarifying and assessing the presenting problem or situation; 3) Identifying and setting counseling or treatment goals; 4) Designing and implementing interventions; and 5) Planning, termination, and follow-up.
 

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