Service Desk Analyst Training Course- Henry Harvin®

Service Desk Analyst Training Course

Henry Harvin® Ranks in Top 30 most Trusted Companies by Insight Success

  • ★ ★ ★ ★ ★ 4.8/5 Ratings
  • 1.1 Million Learners
  • 1515 Learner’s Rating
  • 81% Report Career Benefits

8 Real-time project on service desk analyst training | 18 Hours of workshop training on being a skilled service desk professional | Learn to deal with and manage real-time problems related to the service desk environment | Enhance your managing, meeting, and maintaining service levels for customer satisfaction | Gain mastery n support tools and technologies available to service desk analysts

Starts In 1 day

27 May 2024

Learning Period

20 Hours

Book a Live Class, For Free!

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Placed Learners

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Accreditations & Affiliations

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There's a reason that 95% of our alumni undertake 3+ courses as a minimum with Henry Harvin®

Know the complete offerings of our Service Desk Analyst Course

Key Highlights

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10 in 1 Course
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Simulation-based Pedagogy
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8+ Live Projects
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Gold Membership
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HH® Certification
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Boost Customer Service

Our Placement Stats

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Average salary hike

2100+

Access the best jobs in industry

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Maximum salary hike

Access the best jobs in the industry

You Get 10-In-1 Program

Two-way Live Training Course

Two-way Live Online Interactive Classroom Sessions

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Certification

Distinguish your profile with global credentials and showcase expertise with our Hallmark Completion certificate

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Projects

Facility to undergo various projects along with the course.

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Guaranteed Internship

Get a guaranteed Internship with Henry Harvin® and in top MNCs like J.P. Morgan, Accenture & many more via Forage.

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Placement

Get 3 in 1 Placement support through Placement Drives, Premium access to Job portal & Personalized Job Consulting

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Student Engagement & Events

Free Access to #AskHenry Hackathons and Competitions & many other facilities from Henry Harvin®

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Masterclass

Access to 52+ Masterclass Sessions for essential soft skill development

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Membership

Get Free Gold Membership of Henry Harvin®

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E-Learning Access

Free access to the E-learning Portal and future updates. Get access to PPTs, Projects, Quizzes, self-paced Video-based learning, a question bank, a library, practice tests, final assessment, a forum, and doubt sessions.

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Entrepreneurship Mentorship

Mentorship from Young Successful Entrepreneurs to set up a sustainable & scalable Business from scratch at both Freelance and entrepreneur levels

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About the Service Desk Analyst Course

Service Desk Analyst Course

Enhance your managing, meeting, and maintaining service levels for customer satisfaction. Gain mastery n support tools and technologies available to service desk analysts. Learn about roles and responsibilities, understand relationship management, and successful service desk analyst

Who can enroll in this course?

  • Sales Executive
  • Freshers
  • Sales Project lead
  • Executive Sales Head
  • Marketing Manager

9 in 1 Course

  • Training: 20 Hours of Two-way Live Online Interactive Sessions
  • Projects: Facility to undergo projects in effective communication, Questionnaire, service skills in IT environment & more
  • Internship: Get Internship Support to gain experiential learning
  • Certification: Get Hallmark Certification of Certified Service Desk Analyst Expert from Henry Harvin® Govt of India recognized & Award-Winning Institute, and showcase expertise
  • Placement: Get 100% Placement Support for 1-Year post successful completion
  • E-Learning: Access to Abundant Tools and Techniques, Video Content, Assessments, etc
  • Masterclass: Access to 52+ Masterclass Sessions for essential soft skill development
  • Hackathons: Free Access to #AskHenry Hackathons and Competitions
  • Membership: 1-Year Gold Membership of Henry Harvin® Sales Academy for the Service Desk Analyst Course

Trainers at Henry Harvin®

  • Most respected industry experts with 14+ years of working experience and recognized by numerous organizations over the years for their work
  • They have delivered 190+ keynote classes for the Service Desk Analyst Course
  • Have delivered 345+ lectures and are currently empaneled as domain experts with Henry Harvin® Sales Academy

Alumni Status

Become a part of the Elite Sales Academy of Henry Harvin® and join the 4,60,000+ large Alumni Network Worldwide.

Gold Membership Benefits

  • Avail 1-Year Gold Membership of Henry Harvin®️ Sales Academy that includes E-Learning Access through recorded Videos, Games, Projects, CPDSPe Studies
  • Access to Masterclass Sessions
  • Earn the Prestigious Henry Harvin®️ Alumni Status and become one of the reputed 3,00,000+ Alumni across the globe.
  • Guaranteed Internship with Henry Harvin®️ or partner firms
  • Weekly 10+ job opportunities offered.
  • Experience Industry Projects during the training

Recognitions of Henry Harvin® Education

  • Winner of Top Corporate Training Award, Game-Based Learning Company of the under 40 Business World Award
  • Affiliated with the American Association of EFL, Ministry of Corporate Affairs, MSME, UKAF, UKCert, Project Management Institute(PMI), and ISO 29990:2010 certified
  • Reviews: 3425+ Google Reviews ,1100+Youtube Testimonials with 4.5+ Rating Rated on Goa Board Trustpilot, GoOverseas & more

Benefits of Enrolling in Service Desk Analyst Course

  • 20 hours of the extensive Training session
  • Access to E-Learning Portal
  • Learn from the latest Industry trend Curriculum
  • Earn globally recognized Certification
  • Work on Real Time Projects
  • 100% practical-oriented classes
  • Live demonstration of the industry-ready skills
  • Discover and develop knowledge of Roles and Responsibilities
  • Understand the roles and responsibilities of the service perspective
  • Open up new Career Avenues in an ever-expanding domain
  • On completing the course, become eligible for Job Roles
  • Gain an understanding of how to ask Questions skillfully
  • Determine the importance of effective Cross-Cultural Communication
  • Examine issues, both internal and external, that can affect our motivation

Know the complete offerings of our Service Desk Analyst Training Course

Curriculum For Service Desk Analyst Course

  • Module 1: Roles and Responsibilities

    Roles and responsibilities learning modules will let you learn about the various roles and responsibilities of Service Desk Analyst

    • The roles and responsibilities of the professional Service Desk Analyst
    • Identify and understand the roles and responsibilities of the Service Desk
    • Determine the attributes, skills, and knowledge of a successful Service Desk Analyst
    • Develop an understanding of Relationship Management from the Service Desk perspective
    • Identify and agree with the key requirements for delivering customer satisfaction
  • Module 2: Effective Communication

    Learn about effective communication from beginning to advanced communication in customer support

    • Understand the principles of effective communication in customer support
    • The differences between face-to-face, telephone, and written communication
    • Identify ways to enable us to communicate more effectively
    • Understand how our attitude and approach can influence and affect others.
  • Module 3: Customer Service Skills And Competencies

    Customer service skills and competencies learning modules have been decided by the subject matter experts to add to the course after lengthy and deep research.

    • Understand how to ask questions skilfully
    • Determine the importance of good listening skills
    • Understand the importance of customer service skills in the IT environment
  • Module 4: Determine The Importance Of Effective Cross-Cultural Communication

    Determine the importance of effective cross-cultural communication learning modules will let professionals understand the necessary qualities for the SDA

    • Understand that assertiveness and confidence are necessary qualities for the SDA
    • Determine methods of dealing with conflict
    • Determine the causes, symptoms, and ways to manage stress
  • Module 5: The Service Desk Environment

    The service desk environment will let professionals examine issues related to the service desk environment

    • Examine issues, both internal and external, that can affect our motivation
    • Understand the importance and relevance of ethics within the workplace
    • Determine the importance and benefits of effective teamwork
  • Module 6: Process Management

    The Process management learning module will focus on the understanding of the ITSM, the responsibilities of the service desk processes

    • Understand the ITSM processes most closely linked to the Service Desk
    • Identify the responsibilities the Service Desk has within those processes
    • Understand the importance of the effective incident, problem, change, escalation, and asset management processes
  • Module 7: Managing, Meeting, and Maintaining Service Level

    In managing, meeting, and maintaining service levels learning modules will let professionals learn about the value and benefits of service level agreements

    • Determine the value and benefits of Service Level Agreements
    • Determine the need and benefits of metrics and objectives within the support environment
    • Understand the importance of effective Customer Satisfaction surveys
  • Module 8: Problem Solving

    Problem Solving learning management learning module will focus on the steps taken during the problem-solving process and many more

    • Determine the steps taken during the problem-solving process
    • Understand the benefits of using a creative problem-solving approach
    • Identify techniques for creative problem solving
    • Practice some problem-solving techniques
  • Module 9: Tools and Technologies used in customer support

    In this module of the service desk, analyst course professionals will learn about tools and techniques used in customer support to develop a clear understanding of the support tools

    • Develop a clear understanding of the support tools and technologies available to Service Desk Analysts
    • To understand and use the terminology of the support industry
    • Determine the benefits of the tools and technologies we use
    • To determine methods for implementing Self-Help and Self Service for end-users
  • Complimentary Module 1: Soft Skills Development

     

    • Business Communication
    • Preparation for the Interview
    • Presentation Skills
  • Complimentary Module2: Resume Writing

    • Resume Writing

Know the complete offerings of our in Service Desk Analyst Course

Book a Live Class, For Free!

svg-seat Limited seats left

By continuing you agree to Henry Harvin® Terms & conditions and Privacy Policy

Skills Covered

Effective Communication Techniques

Presentation Skills

Active Listening

Persuasion Skills

Customer Acquisition skill

Value-based Selling

Certifications

Get Ahead with Henry Harvin® Service Desk Analyst Course Certification

What you'll Learn in this course

Earn your Certification

Our course is exhaustive and this certification is proof that you have taken a big leap in mastering the domain.

Differentiate yourself with a Henry Harvin® Certification

The practical knowledge and actionable skillset you've gained working on projects, simulations, and case studies will set you ahead of the competition.

Share your achievement

Talk about it on LinkedIn, WhatsApp, Instagram, Facebook, and Twitter to boost your resume or frame it - tell your friends and colleagues about it.

Training Certification

Get a Hallmark Certification of CERTIFIED SERVICE DESK ANALYST (CSDA) from Henry Harvin®

Our courses and Course Certificates are trusted by these industry leaders

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Know more about the value of this certificate in the industry

Career Services By Henry Harvin®

Career Services
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Placement Drives

We are dedicated to supporting our students throughout their career journey. Join us, and let's embark on a journey towards a successful and fulfilling career together.

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Premium access to Henry Harvin® Job portal

Exclusive access to our dedicated job portal and apply for jobs. More than 2100+ hiring partners’ including top start–ups and product companies hiring our learners. Mentored support on job search and relevant jobs for your career growth.

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Personalized Job Consulting

Share what kind of job you are looking for and we will provide you with verified job openings that match your requirement.

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Who We Are?

Henry Harvin®️ ranks amongst the Top 500 Global Edtech Companies with 4,60,000+ Alumni, 900+ B2B Clients, 500+ Award Winning Trainers, and 1200+ Courses.

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Trained

6,700+

Reviews with 4.5/5
rating

7,000+

Live Classes Every
Month

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Corporate Partners

180+

College Partners

87%

Reported Career
Benefits

Why Henry Harvin for the best Service Desk Analyst Course

Certified & Experienced Instructors

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Gold Membership & Post Training Followups

Tailor Made Training

Flexible Schedule

Access to the Recorded Sessions

10 in 1 Program

Masterclasses By Henry Harvin®️

One-to-One Training

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