What are Technical Support Fundamentals?

You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program.

Is Technical Support hard?

Tech support is hard. I mean it. You have to be fast, accurate and patient for hours, often without breaks. If you're unable to work under pressure, it's going to be incredibly hard for you.

Is Tech Support in demand?

Tech support specialists are in high demand and can find work across a multitude of industries. If you have an interest in technology and a desire to help people use technology to add value to their lives, then a career in tech support could be a great opportunity for you.

Is Technical Support a good job?

Technical support may give you a decent beginning pay however there is no future growth prospect as there is little advancement in this field. Besides , If you change organizations your experience will be not for any use. You will profit by it on the off chance that you again are going to join as Tech support.

Where do I go after Technical Support?

After you've put in your time as a help desk technician and obtained some good entry level certifications, you can likely expect to move on to a job as either a network administrator or systems administrator. A systems administrator is not going to be answering the phone as much as a help desk tech will be.

Which skills do IT Support workers need?

The ability to communicate clearly and sensitively when talking to people and their families. Good listening skills. Great problem-solving skills and the ability to adapt and act accordingly to situations. Good time management skills to be able to support the needs of multiple people.

Technical Support Fundamentals Training Course- Henry Harvin®

Q: What are Technical Support Fundamentals?

You&#39;ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what&#39;s to come in this certificate program.

Q: Where do I go after Technical Support?

After you&#39;ve put in your time as a help desk technician and obtained some good entry level certifications, you can likely expect to move on to a job as either a network administrator or systems administrator. A systems administrator is not going to be answering the phone as much as a help desk tech will be.

Module 1: Introduction to IT
Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech. In the first week of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society.
- Program Introduction
- What is IT?4m
- What does an IT Support Specialist do?
- Course Introduction
- From Abacus to Analytical Engine
- The Path to Modern Computers
- Computer Language
- Character Encoding
- Binary
- How to Count in Binary
- Abstraction
- Computer Architecture Overview
- Quiz Module 1
Module 2: Hardware
we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch!
- Module Introduction
- Introduction to Computer Hardware
- Programs and Hardware
- CPU
- RAM
- Motherboards
- Storage
- Power Supplies
- Quiz Module 2
Module 3: Operating System
We discuss the operating systems that are most widely used today and learn how an operating system interacts with computer hardware. We will learn about the startup process of an operating system and show you how to install the Windows, Linux and Mac OS X operating systems from scratch. At the end of this module you will interact directly with the Windows and Linux operating systems via the Qwiklabs environment.
- Module Introduction
- Remote Connection and SSH
- Remote Connections on Windows
- Components of an Operating System
- Files and File Systems
- Process Management
- Memory Management
- I/O Management
- Interacting with the OS: User Space
- Installing Mac OS X
- What is Chrome OS?
- Installing Linux
- Installing Windows
- Virtual Machines
- Choosing an Operating System
- Cindy Drive & Career Path
- Mobile Operating Systems
- The Boot Process
- Logs2m
- Quiz Module 3
Module 4: Networking
we'll learn about computer networking. We'll explore the history of the Internet and what "The Web" actually is. We'll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You'll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world.
- Module Introduction
- Basics of Networking
- Networking Hardware
- Language of the Internet
- The Web
- History of the Internet
- Limitations of the Internet
- Changing Careers
- Impact
- Internet of Things
- Gian What he does in Android Security
- Privacy and Security
- Heather Adkins Keeping Hackers
- Quiz Module 4
Module 5: Software
we'll learn about computer software. We'll learn about what software actually is and the different types of software you may encounter as an IT Support Specialist. We'll also explore how to manage software and revisit the concept of "abstraction." By the end of this module, you'll use the Qwiklabs environment to install, update and remove software on both Windows and Linux operating systems.
- Module Introduction
- What is Software?
- Types of Software
- Revisiting Abstraction
- Recipe for Computing
- Managing Software
- Installing, Updating, and Removing Software on Windows
- Installing, Updating, and Removing Software on Linux
- Software Automation
- Quiz Module 5
Module 6: Troubleshooting
In the final week, we'll learn about the importance of troubleshooting and customer support. We'll go through some real-world scenarios that you might encounter at a Help Desk or Desktop Support role. We'll learn why empathizing with a user is super important when working in a tech role. Finally, we'll learn why writing documentation is an important aspect of any IT role. By the end of this module, you will utilize soft skills and write documentation to communicate with others.
- Module Introduction
- Isolating the Problem
- Follow the Cookie Crumbs
- Start with the Quickest Step First
- Troubleshooting Pitfalls to Avoid
- Amir Attributes
- Intro to Soft Skills
- Anatomy of an Interaction
- How to Deal with Difficult Situations
- Ticketing Systems and Documenting Your Work
- Process Documentation
- Documenting in Ticketing Systems
- Quiz Module 6