What are Technical Support Fundamentals?

You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program.

Is Technical Support hard?

Tech support is hard. I mean it. You have to be fast, accurate and patient for hours, often without breaks. If you're unable to work under pressure, it's going to be incredibly hard for you.

Is Tech Support in demand?

Tech support specialists are in high demand and can find work across a multitude of industries. If you have an interest in technology and a desire to help people use technology to add value to their lives, then a career in tech support could be a great opportunity for you.

Is Technical Support a good job?

Technical support may give you a decent beginning pay however there is no future growth prospect as there is little advancement in this field. Besides , If you change organizations your experience will be not for any use. You will profit by it on the off chance that you again are going to join as Tech support.

Where do I go after Technical Support?

After you've put in your time as a help desk technician and obtained some good entry level certifications, you can likely expect to move on to a job as either a network administrator or systems administrator. A systems administrator is not going to be answering the phone as much as a help desk tech will be.

Which skills do IT Support workers need?

The ability to communicate clearly and sensitively when talking to people and their families. Good listening skills. Great problem-solving skills and the ability to adapt and act accordingly to situations. Good time management skills to be able to support the needs of multiple people.

Technical Support Fundamentals Course

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