Technical Support Fundamentals Training Course- Henry Harvin®

Technical Support Fundamentals Training Course

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  • 1.1 Million Learners
  • 1749 Learner’s Rating
  • 81% Report Career Benefits

Prepare for an IT Support Specialist role by learning Technical Support Fundamentals Course from Henry Harvin®丨Grasp the fundamentals of different areas in IT like computer hardware & software, the internet, troubleshooting, & customer service丨Get professional training from our industry experts to learn in-demand skills丨Get guidance & tips to prepare for technical interviews丨On completion of the course earn globally recognized certification and connect with the top employers

Starts In 1 day

27 May 2024

Learning Period

20 Hrs

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Placed Learners

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Accreditations & Affiliations

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There's a reason that 95% of our alumni undertake 3+ courses as a minimum with Henry Harvin®

Know the complete offerings of our Technical Support Fundamentals Course

Key Highlights

9 in 1 Course
Comprehensive Curriculum
Real-Life Case Studies
Accomplished Experts
Full Time Access and Support
1 Year Gold Membership of IT Service Management Academy

Upcoming Cohorts

Our Placement Stats

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Average salary hike


Access the best jobs in industry

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Maximum salary hike

Access the best jobs in the industry

You Get 10-In-1 Program

Two-way Live Training Course

Two-way Live Online Interactive Classroom Sessions

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Distinguish your profile with global credentials and showcase expertise with our Hallmark Completion certificate

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Facility to undergo various projects along with the course.

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Guaranteed Internship

Get a guaranteed Internship with Henry Harvin® and in top MNCs like J.P. Morgan, Accenture & many more via Forage.

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Get 3 in 1 Placement support through Placement Drives, Premium access to Job portal & Personalized Job Consulting

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Student Engagement & Events

Free Access to #AskHenry Hackathons and Competitions & many other facilities from Henry Harvin®

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Access to 52+ Masterclass Sessions for essential soft skill development

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Get Free Gold Membership of Henry Harvin®

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E-Learning Access

Free access to the E-learning Portal and future updates. Get access to PPTs, Projects, Quizzes, self-paced Video-based learning, a question bank, a library, practice tests, final assessment, a forum, and doubt sessions.

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Entrepreneurship Mentorship

Mentorship from Young Successful Entrepreneurs to set up a sustainable & scalable Business from scratch at both Freelance and entrepreneur levels

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About the Technical Support Fundamentals Course

Technical Support Fundamentals Course

Get introduced to the world of IT. The Technical Support Fundamentals course will equip you with the knowledge of common solving methodologies and utilizing soft skills in an IT setting. Learn about how computers were invented, how they have evolved over the time, how they work today & so on. Gain expertise in binary code, troubleshooting, customer support, linux, operating system, internet & its impact, & more. Kick start your career in IT to get your dream job.

9 in 1 course

  • Training: 20 Hours of Two-way Live Online Interactive Sessions
  • Projects: Facility to undergo projects in Networking, Hardware, Software, Operating System, & more
  • Internship: Get Internship Support to gain experiential learning
  • Certification: Get course completion Certification of Technical Support Fundamentals Training from Henry Harvin® Govt of India recognized & Award-Winning Institute, and showcase expertise
  • Placement: Get 100% Placement Support for 1-Year post successful completion
  • E-Learning: Access to Abundant Tools and Techniques, Video Content, Assessments, etc
  • Masterclass: Access to 52+ Masterclass Sessions for essential soft skill development
  • Hackathons: Free Access to #AskHenry Hackathons and Competitions
  • Membership: 1-Year Gold Membership of Henry Harvin® IT Service Management Academy for the Technical Support Fundamentals Course

Trainers at Henry Harvin®

  • Most respected industry experts with 12+ years of working experience
  • Carefully selected by our training partners and recognized by numerous organizations over the years for their work
  • They have delivered 150+ keynote classes for the Technical Support Fundamentals Course 
  • Have delivered 300+ lectures and are currently empaneled as domain experts with Henry Harvin® IT Service Management Academy

Alumni Status

  • Become a part of the Elite IT Service Management Academy of Henry Harvin® and join the 4,60,000+ large Alumni Network Worldwide

Gold Membership Benefits

  • Avail 1-Year Gold Membership of Henry Harvin®️   IT Service Management Academy that includes E-Learning Access through recorded Videos, Games, Projects, CPDSPe Studies
  • Free Masterclass Sessions for 1-Year
  • Earn the Prestigious Henry Harvin®️ Alumni Status and become one of the reputed 4,60,000+ Alumni across the globe.
  • Guaranteed Internship with Henry Harvin®️ or partner firms
  • Weekly 10+ job opportunities offered.
  • Experience Industry Projects during the training

Learning Benefits

  • Understand fundamental of Computer from the scratch
  • Know in detail how the Binary System works
  • Gain knowledge in fundamentals of Internet, its working & impact
  • Learn to create Applications
  • Acquire knowledge in Hardware and Software
  • Learn to install Operating System on a computer
  • Learn Problem-Solving methodologies in IT
  • Learn to install Windows, Linux and MAC OS X operating system from scratch

Recognitions of Henry Harvin® Education

  • Winner of Top Corporate Training Award, Game-Based Learning Company of the under 40 Business World Award
  • Affiliated with the American Association of EFL, Ministry of Corporate Affairs, MSME, UKAF, UKCert, Project Management Institute (PMI), and ISO 29990:2010 certified
  • Reviews: 3425+ Google Reviews, 1100+ YouTube Testimonials with 4.5+ Rating Rated on GoAbroad, Trustpilot, GoOverseas & more

Career Benefits

  • Learn all the Hardware Components and different pieces inside a computer
  • Understand Internet Networking, its privacy and security
  • Explore how to manage different types of Software 
  • Understand the concept of Abstraction
  • Develop Job-Ready Skills on learning Technical Support Fundamentals
  • Understand what drives Customer Behavior when interacting with support agents
  • Examine how Cultural Dimensions and communication styles affect customer behavior
  • Improve your CV with certified IT Support Specialist & get access to Plethora of Job Opportunities

Know the complete offerings of our Technical Support Fundamentals Training Course

Curriculum For Technical Support Fundamentals Course

  • Module 1: Introduction to IT

    Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech. In the first week of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society.
    • Program Introduction
    • What is IT?4m
    • What does an IT Support Specialist do?
    • Course Introduction
    • From Abacus to Analytical Engine
    • The Path to Modern Computers
    • Computer Language
    • Character Encoding
    • Binary
    • How to Count in Binary
    • Abstraction
    • Computer Architecture Overview
    • Quiz Module 1
  • Module 2: Hardware

    we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch!
    • Module Introduction
    • Introduction to Computer Hardware
    • Programs and Hardware
    • CPU
    • RAM
    • Motherboards
    • Storage
    • Power Supplies
    • Quiz Module 2
  • Module 3: Operating System

    We discuss the operating systems that are most widely used today and learn how an operating system interacts with computer hardware. We will learn about the startup process of an operating system and show you how to install the Windows, Linux and Mac OS X operating systems from scratch. At the end of this module you will interact directly with the Windows and Linux operating systems via the Qwiklabs environment.
    • Module Introduction
    • Remote Connection and SSH
    • Remote Connections on Windows
    • Components of an Operating System
    • Files and File Systems
    • Process Management
    • Memory Management
    • I/O Management
    • Interacting with the OS: User Space
    • Installing Mac OS X
    • What is Chrome OS?
    • Installing Linux
    • Installing Windows
    • Virtual Machines
    • Choosing an Operating System
    • Cindy Drive & Career Path
    • Mobile Operating Systems
    • The Boot Process
    • Logs2m
    • Quiz Module 3
  • Module 4: Networking

    we'll learn about computer networking. We'll explore the history of the Internet and what "The Web" actually is. We'll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You'll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world.
    • Module Introduction
    • Basics of Networking
    • Networking Hardware
    • Language of the Internet
    • The Web
    • History of the Internet
    • Limitations of the Internet
    • Changing Careers
    • Impact
    • Internet of Things
    • Gian What he does in Android Security
    • Privacy and Security
    • Heather Adkins Keeping Hackers
    • Quiz Module 4
  • Module 5: Software

    we'll learn about computer software. We'll learn about what software actually is and the different types of software you may encounter as an IT Support Specialist. We'll also explore how to manage software and revisit the concept of "abstraction." By the end of this module, you'll use the Qwiklabs environment to install, update and remove software on both Windows and Linux operating systems.
    • Module Introduction
    • What is Software?
    • Types of Software
    • Revisiting Abstraction
    • Recipe for Computing
    • Managing Software
    • Installing, Updating, and Removing Software on Windows
    • Installing, Updating, and Removing Software on Linux
    • Software Automation
    • Quiz Module 5
  • Module 6: Troubleshooting

    In the final week, we'll learn about the importance of troubleshooting and customer support. We'll go through some real-world scenarios that you might encounter at a Help Desk or Desktop Support role. We'll learn why empathizing with a user is super important when working in a tech role. Finally, we'll learn why writing documentation is an important aspect of any IT role. By the end of this module, you will utilize soft skills and write documentation to communicate with others.
    • Module Introduction
    • Isolating the Problem
    • Follow the Cookie Crumbs
    • Start with the Quickest Step First
    • Troubleshooting Pitfalls to Avoid
    • Amir Attributes
    • Intro to Soft Skills
    • Anatomy of an Interaction
    • How to Deal with Difficult Situations
    • Ticketing Systems and Documenting Your Work
    • Process Documentation
    • Documenting in Ticketing Systems
    • Quiz Module 6

Know the complete offerings of our in Technical Support Fundamentals Course

Book a Live Class, For Free!

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By continuing you agree to Henry Harvin® Terms & conditions and Privacy Policy

Skills Covered

Basics of Networking

Computer Language



Operating System

Installing Windows


software Automation

Amir Attributes

Process Documentation


Get Ahead with Henry Harvin® Technical Support Fundamentals Course Certification

What you'll Learn in this course

Earn your Certification

Post-successful completion of the course, earn Henry Harvin® Certification. You can post it on social media, get it framed, and increase your value in the industry.

Differentiate yourself with a Henry Harvin® Certification

The practical knowledge and actionable skillset you gain working on projects, simulations, and case studies will set you ahead of the competition.

Share your achievement

Talk about it on LinkedIn, WhatsApp, Instagram, Facebook, and Twitter, boost your resume, or frame it - tell your friends and colleagues about it.

Training Certification

Get a TECHNICAL SUPPORT FUNDAMENTALS Course Completion Certification from Henry Harvin®

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Career Services By Henry Harvin®

Career Services

Placement Drives

We are dedicated to supporting our students throughout their career journey. Join us, and let's embark on a journey towards a successful and fulfilling career together.


Premium access to Henry Harvin® Job portal

Exclusive access to our dedicated job portal and apply for jobs. More than 2100+ hiring partners’ including top start–ups and product companies hiring our learners. Mentored support on job search and relevant jobs for your career growth.


Personalized Job Consulting

Share what kind of job you are looking for and we will provide you with verified job openings that match your requirement.


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