Customer Care Executive Course

Henry Harvin® Ranks in Top 30 most Trusted Companies by Insight Success

★ ★ ★ ★ ★ 4.7/5 Ratings
1.1 Million Learners
1269 Learner’s Rating
81% Report Career Benefits

Enroll in the Customer Care Executive Course from Henry Harvin®, the best online learning platform | Become an expert in Customer Support with a global skill set | Learn Professional Skills, Soft Skills, Technical Skills, Language Skills and Develop Customer Relationships I Hone your existing skills by working on assignments and projects related to Customer Service

Starts In 3 day

29 Apr 2024

Learning Period

8

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Placed Learners

FAQs

There's a reason that 95% of our alumni undertake 3+ courses as a minimum with Henry Harvin®

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Key Highlights

10 in 1 Course

Industry-Validated Curriculum

Real-Time Case Studies & Projects

Top Notch Industry Professionals

24x7 Learner Assistance and Support

1-year Gold Membership

Upcoming Cohorts

VIEW SCHEDULE ENROLL NOW

Our Placement Stats

89%

Average salary hike

2100+

Access the best jobs in industry

179%

Maximum salary hike

Access the best jobs in the industry

You Get 10-In-1 Program

Two-way Live Training Course

Two-way Live Online Interactive Classroom Sessions

Certification

Distinguish your profile with global credentials and showcase expertise with our Hallmark Completion certificate

Projects

Facility to undergo various projects along with the course.

Guaranteed Internship

Get a guaranteed Internship with Henry Harvin® and in top MNCs like J.P. Morgan, Accenture & many more via Forage.

Placement

Get 3 in 1 Placement support through Placement Drives, Premium access to Job portal & Personalized Job Consulting

Student Engagement & Events

Free Access to #AskHenry Hackathons and Competitions & many other facilities from Henry Harvin®

Masterclass

Access to 52+ Masterclass Sessions for essential soft skill development

Membership

Get Free Gold Membership of Henry Harvin®

E-Learning Access

Free access to the E-learning Portal and future updates. Get access to PPTs, Projects, Quizzes, self-paced Video-based learning, a question bank, a library, practice tests, final assessment, a forum, and doubt sessions.

Entrepreneurship Mentorship

Mentorship from Young Successful Entrepreneurs to set up a sustainable & scalable Business from scratch at both Freelance and entrepreneur levels

About the Customer Care Executive Course

Customer Care Executive Course

Customer Care Executive Course

In this course, learn to manage a team of representatives offering customer support, Overseeing the customer service process, Conducting quality assurance surveys with customers and providing feedback to the staff. Get trained in the areas such as Language Skills, Develop Customer relationship and technical skills. By the end of the course, you are ready to become professional in the field of customer service.

Who Should Attend ?

Fresh Graduates
Project Manager
Delivery Associate
Sales Executive
Business Owner
Customer Support Executive

9 in 1 course

Training: 8 Hours of Two-Way Live Online Interactive Sessions
Projects: Facility to undergo projects in Customer Care Domain & more
Internship: Get Internship Support to gain experiential learning
Certification: Get course completion Certification of Customer Care Executive Course from Henry Harvin® -Recognized & Award-Winning Institute, and showcase expertise
Placement: 100% Placement Support for 1-Year post successful completion of the course
E-Learning: Free access to E-learning Portal and future updates
Masterclass: Access to 52+ Masterclass Sessions for essential soft skill development
Hackathons: Free Access to #AskHenry Hackathons and Competitions
Membership: 1-Year Gold Membership of Henry Harvin® Sales Academy for the Customer Care Executive Course

Trainers at Henry Harvin®

Most respected industry experts with 15+ years of working experience and recognized by numerous organizations over the years for their work
They have delivered 375+ keynote classes for the Customer Care Executive Course
Have delivered 430+ lectures and are currently empaneled as domain experts with Henry Harvin® Sales Academy

Alumni Status

Become a part of the Elite Sales Academy of Henry Harvin® and join the 3,00,000+ large Alumni Network Worldwide.

Gold Membership

Avail 1-Year Gold Membership of Henry Harvin® Sales Academy that includes E-Learning Access through recorded Videos, Games, Projects, CPDSPe Studies
Access to Masterclass Sessions
Earn the Prestigious Henry Harvin®️ Alumni Status and become one of the reputed 3,00,000+ Alumni across the globe.
Guaranteed Internship with Henry Harvin®️ or partner firms
Weekly 10+ job opportunities offered.
Experience Industry Projects during the training

Learning Benefits

Access to E-Learning Portal
Learn from the latest Industry trend Curriculum
Earn globally recognized Certification
Work on real-time Assignments and Projects related to customer care executive
Learn basic and advanced Fundamentals of customer care executive
Create, implement and manage the customer support staff of a Business
Gain mastery over customer resolution methods
Develop and implement an strategic plans
Learn how to grow Business Revenue with customer support sales team
Understand Current Trends in market
On completion of the course, become eligible for various Job Roles

Know the complete offerings of our Customer Care Executive Course

Customer Care Executive Course Curriculum

Module 1: Introduction to Customer Care Executive
- State the objectives of the program
- Describe the Telecom industry in India
- Understand the concept of a call centre and help desk
- Discuss the hierarchy in a call centre and the career progression of a Customer Care Executive ( CCE) in a call centre
- Understand the roles and responsibilities of a CCE
- Explain the concept of customer service and its importance in the role of a CCE
Module 2: Key concepts
- Identify the key people involved in the process of being a CCE
- Explain the various mobile and data technologies
- Know and understand the various product and service offerings in the telecom sector
- Outline the documentation process and documents needed for mobile customers
- Explain the key concepts related to call centres
- State the importance of workplace Ergonomics and respect at workplace
- Express the importance of data confidentiality in the telecom industry
Module 3: Soft Skills and professional skills Theory Duration
- State the basic etiquettes required for making and attending calls
- Show how to open and close a call using predefined scripts
- Classify customer behaviour and deal with them accordingly
- List the dos and don’t’s of dealing with complaints
- Explain the importance of time management and that of being organized
- Understand the importance of communication in the workplace
- Practice effective communication in the workplace
- Understand the importance of decision
- making and assertiveness for your role
- Practise decision making skills as required for your role
- Handle objections and criticism from the customer with empathy
- Identify, comprehend, and resolve customer issues
- Recognise the needs of customers and identify ways to influence them to buy
Module 4: Technical Skills
- Use CRM effectively with complete and correct tagging
- Explain how to make and attend calls
- Demonstrate how to do call transfer, call hold and call forward
- Demonstrate the usage of different IT applications used to search customer details in the database
- Demonstrate the usage of different IT applications used to search customer details in the database
- Show how to fetch information about products, processes and services for the customer
Module 5: Computer Knowledge and Practise
- Know what is a computer and its different parts
- Understand about MS Word
- Understand about MS Powerpoint
- Understand about MS – Excel
- Understand about Internet and Network
- Understand how to type effectively
Module 6: Language Skills
- Understand the importance of listening as a skill for a CCE
- Practice effective listening skills
- Use effective speaking skills in your role
Module 7: Attend and Make Calls
- Understand the concept of inbound and outbound calls
- Demonstrate how to attend and make calls effectively
Module 8: Resolve customer Query/ Request and Complaint( QRC)
- Identify and address customer Query / Request/ Complaint (QRC)
- Know how to escalate customer QRC as necessary
- Know verification parameters to verify customer details
Module 9: Develop Customer relationship
- Explain the importance of developing customer relationshipissue to guarantee customer satisfaction Practise introducing new services to customers
- Classify customers into different categories and service them accordingly
- Understand the feedback recording process
- Provide complete resolution of customer issues in an effective manner
- Know how to escalate customer
Module 10: Know how to escalate customer
- Monitor and manage self performance through reports and review process
- Understand the performance parameters to make self –reports
- Practice self review with superiors
Module 11: Proactive Selling
- Identify opportunities for pro – active selling at the call centres
- Practice up – selling and cross selling
Module 12: Program wrap up and getting started
- Understand what is an interview
- Develop the skills to participate in an interview effectively
- Know the commonly asked questions in an interview 
- Revise and integrate the learnings of the training program

Know the complete offerings of our Post Graduate Program in Customer Care Executive Course

Book a Live Class, For Free!

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Upcoming Cohort

Henry Harvin® Ranks #1

Enroll Now

Starts in 3 day. 29 Apr 2024

Skills Covered

Social Media Marketing

Strategy

Resolve Query

Business Communications

Customer Service

CRM usage

Certifications

Get Ahead with Henry Harvin® Customer Care Executive Course Certification

What you'll Learn in this course

Our courses and Course Certificates are trusted by these industry leaders

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Career Services By Henry Harvin®

Placement Drives

We are dedicated to supporting our students throughout their career journey. Join us, and let's embark on a journey towards a successful and fulfilling career together.

Premium access to Henry Harvin® Job portal

Exclusive access to our dedicated job portal and apply for jobs. More than 2100+ hiring partners’ including top start–ups and product companies hiring our learners. Mentored support on job search and relevant jobs for your career growth.

Personalized Job Consulting

Share what kind of job you are looking for and we will provide you with verified job openings that match your requirement.

Who We Are?

Henry Harvin®️ ranks amongst the Top 500 Global Edtech Companies with 4,60,000+ Alumni, 900+ B2B Clients, 500+ Award Winning Trainers, and 1200+ Courses.