Salesforce Service Cloud Consultant Course

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Boost your career level with our Salesforce Service Cloud Consultant Course at Henry Harvin® Salesforce Training (ERP Academy) | In this course, you gain expertise in the real-world using Salesforce applications I You will have a thorough understanding of designing and deploying solutions that support customer business processes and requirements using applications. I Hone your existing skills by working on assignments and projects from our Salesforce Certified Service Cloud Consultant.

Starts In 1 day

29 Apr 2024

Learning Period

22 Hours

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Placed Learners

FAQs

There's a reason that 95% of our alumni undertake 3+ courses as a minimum with Henry Harvin®

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Key Highlights

9-in-1 Course

Salesforce Service Cloud Consultant Exam Assistance

22+ Hours of Projects

1-year Gold Membership

Multiple Sessions With Multiple Trainers

100% Practical Training

Upcoming Cohorts

VIEW SCHEDULE ENROLL NOW

Our Placement Stats

95%

Average salary hike

2100+

Access the best jobs in industry

153%

Maximum salary hike

Access the best jobs in the industry

You Get 10-In-1 Program

Two-way Live Training Course

Two-way Live Online Interactive Classroom Sessions

Certification

Distinguish your profile with global credentials and showcase expertise with our Hallmark Completion certificate

Projects

Facility to undergo various projects along with the course.

Guaranteed Internship

Get a guaranteed Internship with Henry Harvin® and in top MNCs like J.P. Morgan, Accenture & many more via Forage.

Placement

Get 3 in 1 Placement support through Placement Drives, Premium access to Job portal & Personalized Job Consulting

Student Engagement & Events

Free Access to #AskHenry Hackathons and Competitions & many other facilities from Henry Harvin®

Masterclass

Access to 52+ Masterclass Sessions for essential soft skill development

Membership

Get Free Gold Membership of Henry Harvin®

E-Learning Access

Free access to the E-learning Portal and future updates. Get access to PPTs, Projects, Quizzes, self-paced Video-based learning, a question bank, a library, practice tests, final assessment, a forum, and doubt sessions.

Entrepreneurship Mentorship

Mentorship from Young Successful Entrepreneurs to set up a sustainable & scalable Business from scratch at both Freelance and entrepreneur levels

About the Salesforce Service Cloud Consultant Course

Salesforce Service Cloud Consultant Course

In this course, participants should be able to design and deploy solutions that support customer business processes and requirements with the help of Salesforce applications. After the completion of this course, you can implement the Salesforce Lightning Service Console, design service solutions on the Salesforce platform, and can implement OmniChannel, create Macros, and create custom apps to deliver world-class service as a Service Cloud consultant. and more.

Who Should Attend?

Anyone interested in attaining the Salesforce Service Cloud Consultant Certification
Anyone tasked with implementing the Salesforce Service Console
Anyone working in a Call Center or Support Environment Who is Considering Salesforce

9 in 1 Course

Training: 22 Hours of Two-Way Live Online Interactive Sessions
Projects: Facility to undergo projects in Lightning Service Console, Multiple Support Processes to Support Multiple Interaction Channels, Build Custom Service Apps & more
Internship: Get Internship Support to gain experiential learning
Certification: Get course completion Certification of Salesforce Service Cloud Consultant from Henry Harvin® Govt of India recognized & Award-Winning Institute, and showcase expertise
Placement: 100% Placement Support for 1-Year post successful completion of the course
E-Learning: Free access to E-learning Portal and future updates
Masterclass: Access to 52+ Masterclass Sessions for essential soft skill development
Hackathons: Free Access to #AskHenry Hackathons and Competitions
Membership: 1-Year Gold Membership of Henry Harvin® Salesforce Training (ERP Academy)

Trainers at Henry Harvin®

Most respected industry experts with 16+ years of working experience and recognized by numerous organizations over the years for their work
They have delivered 340+ keynote classes for the Salesforce Service Cloud Consultant Course.
Have delivered 410+ lectures and are currently empaneled as domain experts with Henry Harvin® Salesforce Training (ERP Academy)

Alumni Status

Become a part of the Elite Salesforce Training (ERP Academy) of Henry Harvin® and join the 3,00,000+ large Alumni Network Worldwide.

Learning Benefits

Access to E-Learning Portal
Learn from the latest Industry trend Curriculum
Earn globally recognized Certification
Work on Real-time Assignments and Projects related to Salesforce Service Cloud Consultant Course
All of the core concepts you need to understand in order to pass the Salesforce Service Cloud Consultant Certification Exam.
Design and implement successful solutions
Anticipate and mitigate risk
Consistently deliver effective business solutions
Manage solution delivery and any issues that arise
Build solutions that are scalable and maintainable
Set up change management practices to ensure long-term solution success
Troubleshoot and resolve issues
On completion of the course, become eligible for various Job Roles

Gold Membership Benefits

Avail 1-Year Gold Membership of Henry Harvin® Salesforce Training (ERP Academy) that includes E-Learning Access through recorded Videos, Games, Projects, CPDSPe Studies
Access to Masterclass Sessions
Earn the Prestigious Henry Harvin®️ Alumni Status and become one of the reputed 3,00,000+ Alumni across the globe.
Guaranteed Internship with Henry Harvin®️ or partner firms
Weekly 10+ job opportunities offered.
Experience Industry Projects during the training

Know the complete offerings of our Salesforce Service Cloud Consultant Course

Salesforce Service Cloud Consultant Course Curriculum

Module 1: Industry Knowledge
In this module, participants will learn about contact center metrics, KPIs, benefits of the knowledge base, and more.
- Contact center metrics, KPIs, and business challenges
- Use cases and benefits for different interaction channels
- Different types of contact centers and their business drivers
- Benefits of a knowledge base
Module 2: Implementation Strategies
In this module, participants will learn to determine how to facilitate a successful consulting engagement, determine appropriate contact center licensing and deployment strategies and ,more.
- Plan, gather requirements, design, build, test, and document
- Appropriate contact center licensing and deployment strategies
Module 3: Service Cloud Solution Design
In this module, learn to analyze customer requirements to determine an appropriate solution design considering capabilities, limitations, design trade-offs, key components that contribute to performance optimization within a design, and more.
- Analyze customer requirements to determine an appropriate solution
- Key components that contribute to performance optimization
- Use cases and benefits for implementing CTI, Communities, and Field Service Lightning
Module 4: Knowledge Managements
In this module, understand the knowledge article lifecycle including creation, publishing, consumption, and feedback, business process requirements, determine the appropriate approach to manage Knowledge adoption and maintenance, and more.
- Knowledge article lifecycle
- Knowledge adoption and maintenance
- Data categories, article record types, articles, and publishing workflow
- Knowledge data migration strategy
- Migrating from Knowledge to Lightning Knowledge
Module 5: Interaction Channels
In this module, understand the use cases and functionality for each interaction channel (communities, mobile, phone, email, web, chat, SOS/video channel, and social media.), business process requirements, determine the appropriate approach to case submission and ,more.
- Use cases and functionality for communities, mobile, phone, email, web, chat, SOS/video channel, and social media.
- Approach to case submission
- Design considerations and best practices when configuring an interaction channel solution
Module 6: Case Management
In this module, learn a set of requirements, design a case management solution from case creation to closure including case assignment, case escalation, case resolution, and case disposition and relationships between cases and other areas such as assets, entitlements, work orders, Communities, Live Agent, and Knowledge, set of KPIs, determine the appropriate case management solution more.
- Case creation to closure process
- Relationships between cases and other areas such as assets, entitlements, work orders, Communities, Chat, and Knowledge
- Case Management Solution
- Service entitlements and milestones
- Service Cloud automation (Flow, process builder, quick actions, macros, quick text).
- Social Customer Service
Module 7: Contact Center Analytics
In this module, you will learn a set of desired metrics, determine the appropriate reporting solution, taking into account data sources, data volume, and various contact center technologies (ACD, IVR, PBX, etc.), evaluate the considerations when designing reports and dashboards to serve different stakeholders (agents, supervisors, managers, executives) and more.
- Reporting solution for contact center metrics
- Designing reports and dashboards
Module 8: Integration and Data Management
In this module, participants will learn considerations for common Service Cloud Integrations considerations for data migration and data quality and more.
- Data migration and data quality
- Service Cloud Integrations
Module 9: Service Console
In this module, participants will learn to identify the appropriate Service Console features to meet the business need, and how different Service Console features work together to deliver business value and, more.
- Service Console features, business value and, implementation
Complimentary Module 1: Soft Skills Development
- Business Communication
- Preparation for the Interview
- Presentation Skills
Complimentary Module 2: Resume Writing

Resume Writing Techniques

Know the complete offerings of our Post Graduate Program in Salesforce Service Cloud Consultant Course

Book a Live Class, For Free!

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Upcoming Cohort

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Starts in 1 day. 29 Apr 2024

Skills Covered

Industry Knowledge

Implementation Strategies

Cloud Solution Design

Knowledge Management

Interaction Channels

Case Management

Contact Center Analytics

Integration and Data Management

Metrics and KPIs

Certifications

Get Ahead with Henry Harvin® Salesforce Service Cloud Consultant Course Certification

What you'll Learn in this course

Training Certification

Post-successful completion of the course, earn Henry Harvin® Certificate on Salesforce Service Cloud Consultant. Post it on social media, get it framed, and increase your value in the industry.

Differentiate yourself with a Henry Harvin® Certification

The practical knowledge and actionable skillset you've gained working on projects, simulations, and case studies will set you ahead of the competition.

Share your achievement

Talk about it on LinkedIn, WhatsApp, Instagram, Facebook, Twitter, boost your resume or frame it - tell your friends and colleagues about it.

Training Certification

Get Course Completion Certification in Salesforce Service Cloud Consultant from Henry Harvin®

Our courses and Course Certificates are trusted by these industry leaders

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Career Services By Henry Harvin®

Placement Drives

We are dedicated to supporting our students throughout their career journey. Join us, and let's embark on a journey towards a successful and fulfilling career together.

Premium access to Henry Harvin® Job portal

Exclusive access to our dedicated job portal and apply for jobs. More than 2100+ hiring partners’ including top start–ups and product companies hiring our learners. Mentored support on job search and relevant jobs for your career growth.

Personalized Job Consulting

Share what kind of job you are looking for and we will provide you with verified job openings that match your requirement.

FAQs

1. Is my information Secure?

We use the best standards in Internet security. Any data retained is not shared with third parties.
2. Do you also offer career/ course guidance?

Yes, we do provide complete guidance on the Salesforce Service Cloud Consultant Course.
3. Why take the Service Cloud Certification?

This certification helps delivers a better implementation of the Service Cloud solution, which in turn heightens an organization’s performance, but it will also add value to a professional’s Salesforce career in the long run.
4. What is a Salesforce Service Cloud Consultant?

The Salesforce Certified Service Cloud Consultant manages the Salesforce applications’ administration and configuration. The other work of the consultant is to implements and creates Service cloud solutions to meet customer needs. The Service Cloud Consultant ensures that the solutions are scalable, maintainable, and fulfill the long-term customer business needs.
5. Who are the target audience for Salesforce Service Cloud Consultant Course?
- Anyone interested in attaining the Salesforce Service Cloud Consultant Certification
- Anyone tasked with implementing the Salesforce Service Console
- Anyone working in a Call Center or Support Environment Who is Considering Salesforce

Who We Are?

Henry Harvin®️ ranks amongst the Top 500 Global Edtech Companies with 4,60,000+ Alumni, 900+ B2B Clients, 500+ Award Winning Trainers, and 1200+ Courses.