ITIL Foundation Certification

In this module, the candidate will know about the main idea of the whole course.

In this module, the candidate will learn about Service Management, which includes understanding Stakeholders of Service Management, Service Consumer Roles and services of Products, Offerings, Relationships, and Risks. This module will also emphasize Value Outcome, Costs, and Risk Service Relationships, Utility, and Risks.

• Key Concepts of Service Management
• Service Management
• Stakeholders of Service Management
• Service Consumer Roles
• Products and Services
• Service Offerings
• Service Relationships
• Value Outcomes, Costs, and Risks Service Relationships
• Risks
• Utility and Warranty

In this module, the candidate will learn about Dimensions of Service Management, which includes, Dimensions of Service Management, Organizations, and People, Information and Technology Regulations, Selecting the Right Technology, Factors influencing Technology, Cloud Computing, Partners and Suppliers, Organization Strategy, Value Streams, Processes and Factors Affecting Service Providers.

• Four Dimensions of Service Management
• Dimensions of Service Management
• Organizations and People
• Information and Technology
• Information and Technology Regulations
• Selecting the Right Technology
• Factors Influencing Technology
• Cloud Computing
• Partners and Suppliers
• Organization Strategy
• Value Streams and Processes
• Processes
• Factors Affecting Service Providers

In this module the candidate will learn about ITIL Service Value System, Components of SVS, Organizational Silos, ITIL Guiding Principles - Focus on Value Principle, Start Where you are Principle, Progress Iteratively with Feedback Principle, Collaborate and Promote Visibility Principle, Think and Work Holistically, Optimize and Automate And Principle Interaction.

• The ITIL Service Value System
• Service Value System
• Components of SVS
• Organizational Silos
• ITIL Guiding Principles
• Focus on Value
• Applying the Principle - Focus on Value
• Start Where You Are
• Applying the Principle - Start Where You Area
• Progress Iteratively with Feedback
• Applying the Principle - Progress Iteratively with Feedback
• Collaborate and Promote Visibility
• Applying the Principle - Collaborate and Promote Visibility
• Think and Work Holistically
• Applying the Principle - Think and Work Holistically
• Keep It Simple and Practical
• Applying the Principle - Keep It Simple and Practical
• Optimize and Automate Applying the Principle - Optimize and Automate Principle Interaction

In this module, the candidate will learn about The Service Value Chain which includes, understanding Plan Activity, Improve Activity, Engage Activity, Design and Transition Activity, Obtain or Build Acting, Deliver and Support Activity, and Service Value Streams.

• The Service Value Chain
• The Service Value Chain Overview
• Plan Activity
• Improve Activity
• Engage Activity
• Design and Transition Activity
• Obtain or Build Activity
• Deliver and Support Activity
• Service Value Streams

In this module, the candidate will learn about ITIL Management Practices, Continual Improvement, Information Security Management, Relationship Management, Change Enablement, IT Asset Management, Problem Management, Service Configuration Management, Deployment Management Etc.

• ITIL Management Practice
• Continual Improvement
• Information Security Management
• Relationship Management
• Supplier Management
• Supplier Management Activities
• Change Enablement
• Incident Management
• IT Asset Management
• IT Asset Management Activities
• Monitoring and Event Management
• Problem Management
• Release Management
• Service Configuration Management
• Service Desk
• Service Level Management
• Service Request Management
• Deployment Management
• ITIL Terms

Business Communication

Preparation for the Interview

Presentation Skills

Resume Writing tools