A Six Sigma case study written based on Johnson & Johnson’s six sigma process.Year after year, Six Sigma continues to be a cornerstone of the business world, opening the doors for rising experts to grasp the precepts that have just driven led so many to prosperity.

Six Sigma is currently an enormous ‘BRAND’ in the world of corporate turn of events. At times, the term “Six Sigma” applied to portray a proportion of a value adopted by a business association. Believe it or not, there is much more to Six Sigma than essentially the formless perception some may have of its standards.

Johnson & johnsons

Six Sigma is to methods and instruments for process improvement by decreasing the defects; it means maintenance of the ideal quality in processes and final products. In this article, we will go through the introduction, features, foundation of Six Sigma, programs of six sigma, and a Six Sigma case study applications in Johnson & Johnson.

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SIX SIGMA – More than only a cost reserve fund.


Six Sigma Process refers to a procedure in which the range between the mean of a procedure quality estimation and the closest determination limit is multiple times the standard deviation of the procedure.

The quality administration draws near, including Statistical Quality Control, Zero Defects, and Total Quality Management, have been key highlights for a long time, while Six Sigma is one of the more later quality improvement initiatives to pick up the popularity and acknowledgment.

Six Sigma is a long-term program. It won’t function well without full duty from upper administration.

Johnson Controls started their Six Sigma Process in October 1999. Six Sigma is polish worldwide through the association to improve manufacturing as well as business forms.

Johnson controls grasped six sigma in 2020 as another progression towards satisfying the mission. To surpass the client’s increasing desires. It is now a necessary part of constant quality improvement.

Johnson controls have sent Six Sigma Process World-wide and had prepared more than 2000 individuals in its methods. They have prepare to drive projects that “eliminate defects and mistakes, reduce waste, drive out excess cost, improve work productivity, and shorten work cycles – helping clients to get their products quicker”.

Johnson Controls Six Sigma program has developed to incorporate DFSS (Design for Six Sigma) just as a provider Six Sigma training program – the indications that Six Sigma is part of the DNA of an association.


 Six Sigma puts the clients first and utilizations the realities and information to drive better arrangements. Six Sigma efforts target three primary zones:

  1. Improving customer loyalty
  2. Reducing process duration
  3. Reducing defects Background of Six Sigma

 Foundation of Six Sigma Process

  • Since the 1920’s the word “SIGMA” has utilize by mathematicians and architects as an image for a unit of estimation in product quality variety.
  •  In the mid-1980’s specialists in Motorola company,USA utilized “SIX SIGMA” a casual name for an inhouse activity for reducing defects in the production procedure because it represented a reasonably high level of value.
  • Motorola in the late 1980s stretched out the six sigma techniques to its basic business forms, and fundamentally six sigma turned a formalized in-house marked name for a presentation improvement system, i.e., simply ‘DEFECT REDUCTION.’
  •  During 1991 the Motorola company guaranteed its first ‘BLACK BELT’ six sigma specialists, which demonstrates the beginnings of the formalization of the certify preparing of six sigma techniques.

Johnson & Johnson’s Six Sigma case study ,the Process include:

  • Classroom Training: programs by Master Black Belts with the true understanding
  • Onsite Training: customized to meet the particular needs of your organization
  • Online Training: incorporates White, Yellow, Green, and Black Belt training and certification, giving a choice for those who prefer a self-guided program
  • Webinar Training: provides an interactive program by an accomplished Master Black Belt
  • Blended Programs: a hybrid web program and classroom training approach
Six sigma case study discusses Over 70% of continuous improvement venture investment funds picked up by utilizing ventures from different plants.
johnson and johnson brand

Johnson Controls Six Sigma case study is a worldwide differentiate innovation and modern leader serving clients in more than 150 nations.

Johnson Controls, Inc. (JCI) makes quality products, administrations, and answers to improve energy and operational efficiencies of structures, lead-destructive vehicle batteries and advanced batteries for hybrid and electric vehicles, and inside the system of vehicles.

Johnson Controls, Inc. (JCI) left on a huge initiative in mid-2000. At first, JCI utilized a Lotus Notes-based task tracking instrument, but in the end, outgrew its restricted capabilities.

JCI begins a thorough inquiry of different venture portfolio management software applications to recognize an instrument that would support a cross-divisional. Six Sigma initiative spreading its automotive, building, and battery divisions worldwide across 300+ plants and territories.

Best Practice Deployment

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Utilizing PowerSteering, JCI fabricated two best-practice deployment activities through the Six Sigma Process. The first, called workstream inside, utilizing labels to distinguish best practice classifications inside the different business units.

The workstream groups hold ordinary meetings to deal with the deployment and track the activities using PowerSteering. Both the status and advantages we see all the time. The second, inside known as “push” strategy, is a “mass arrangement” of best practices over the venture through PowerSteering’s work age functionality.

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Best Practice Sharing Process Flow In Six Sigma case study

JCI highly esteems continuously recording accepting practices over its undertaking with PowerSteering. Topic specialists involve a best practice audit board that screens best practice thoughts submitted from anyone over the organization.

The entries must incorporate proven outcome, enablers, implementation guidance, cost/advantage details, and the submitter’s contact data. The source of these thoughts incorporates CI initiatives from different plants or just best practice thoughts developed by different effective groups.

All thoughts are reject or approve. The best practice group evaluates all thoughts and buckets them in specific classes: dismissed, pull, or push. The “pull” thoughts are approve for groups around the world to audit and send by utilizing PowerSteering’s CI web engine (item/process/keyword).

The “push” class speaks the basic few thoughts selected for rollout by JCI’s leadership team.

One example of the utilization of the arrangement is identify with “supportability” best practices. Six prescribe procedures were recognize in specific plants to improve energy proficiency and reduce greenhouse gas emissions.

These key accepted procedures were sent utilizing Power Steering to over 250 plant locations around the world.

A corporate “best practice champion” followed and gave an account on the execution of the best procedures through Six Sigma Process which guarantee that all plants finished them and to measure funds and results accomplished.

Best Practice Lessons Learned From Six Sigma case study

With the assistance of PowerSteering’s Six Sigma programming, JCI keeps on depending on its demonstrated best practice workstream approach.

This methodology has been very effective not only because of PowerSteering but also because of the business group ownership. The “push” organization has been powerful as well thanks to high-level executive support and standard status following. PowerSteering is a key way to convey JCI’s accepted procedures.

Organized Innovation—How Johnson & Johnson Makes Six Sigma Process Work for the Organization

organized innovation

Six sigma case study shows a division of Johnson & Johnson, who examines how organized development can give you with the methods to channel your ideation procedure more productively and adequately, consequently leaving your organization with no decision but to innovate.

You will find out systematic creative thinking, the organized innovation procedure, and how it can assist your organization to tap into the development based on an illogical strategy of starting with a hypothetical arrangement and working in reverse to discover the issues that that solution solves.

You will also know about the five formats—got from a particular arrangement of innovation designs—that how the organization has used them to think up with a way to innovatively enhance existing products, medical procedures, and organizational plan.

Figure out how Johnson & Johnson is utilizing Six Sigma Process, Lean and different methods to accomplish process excellence in its manufacturing operations.

Johnson & Johnson’s reaction to these difficulties was to build up a corporate “Procedure Excellence” program several years ago. The program was intend to give a systematic technique for estimating, examining, and improving all the organization’s business forms, continuously.

Its objective was to distinguish basic areas where improvement would make breakthrough results in market penetration and organizational speed, and diminish the cost of working together.

The program was designe to permit the organization to make non-stop improvements in cost and defect reductions and profitability and to use improve compliance as an upper hand.

As a developing number of pharmaceutical organizations are realizing, Six Sigma case study shows the use of the toolkits and approaches of the six Sigma Process and Lean can add huge worth.

Each is valuable, even when applied in isolation. However, they become even more powerful when coordinated. So, instead of applying these methods independently, Johnson & Johnson is utilizing dashboard measurements, Six Sigma, Lean, and Design Excellence, to address producing improvement.

Six Sigma delivers the need to diminish variability, Lean attempts to minimize waste and improve the progression of value to the client, while Design Excellence means to apply both these ideas, proactively, to structure and advancement forms.

This article will survey a portion of the key ideas and strategies included, examine how they have been coordinated and applied at J&J’s Pharmaceutical Sourcing Group Americas (PSGA), and some of the outcomes achieved so far.

Making progress with this integrated methodology requires the following:

Making progress with this integrated methodology requires the following:

  • A solid clear Case for Action for making the given procedure change, including a business case dependent on information.
  • Use of prioritization tools to guarantee a satisfactory choice of projects and extent of work.
  • Use of tools to guarantee control and institutionalization of enhancements.
  • A jointly created and shared vision aligning executive leadership and partners in manufacturing.

First, let’s review some of the fundamental principles and tools associated with this integrated approach to process excellence.

Lean Manufacturing means to take out waste and set up a total quality ethic, with quality at the source. It incorporates associations with clients and improving procedure dependability on the manufacturing floor. It intends to streamline, coordinate or automate processes whenever possible, and integrates continuous improvements.

Ancillary related ideas include:

Beat, the possibility that there is a natural or preferred arrangement of manufacturing activities that will limit changeovers and arrangements.

Poka-yoke, principles of error deduction. The objective, for this situation, is to

  • Make it increasingly hard to make errors
  • Ensure that it is convincible to reverse them
  • Make it clear when errors are happening
  • Detect deviations from the system or fixed worth (for example, number of parts)

These ideas should be implemented in process configuration, bringing about fewer complex procedures and methods that can tolerate mistakes without resulting in product defects.

Tools utilized include:

Worth Stream Mapping. This arrangement of activities is basic for any continuous improvement plan. WSM looks at how any specific task is handled now, and how it may be taken care more productively in the future, and gives a structure for implementing enhancements.

The exercise allows teams to distinguish between activities that add value to operations or are necessary to deliver customer requirements and those that don’t add value, which can be eliminated.

It also allows teams to differentiate both of these categories from “sustaining activities,” which aren’t necessary to deliver customer requirements, but may be necessary to sustain the business, or can’t be eliminated due to constraints.

Sustaining activities are typically incorporated into the new process but maybe targeted for gradual elimination during continuous improvement. Several factors, including the time required for each activity, are collected and analyzed in the value stream.

The value stream has been employed for several operations and processes within our facilities. Typically, this involves mapping the whole process, including details of every stage and measurements of the time required to execute.

These exercises have led the teams to eliminate non-value-added activities, streamline others. This has been achieved by implementing optimized procedures for changeovers and investing in new equipment, to further improve efficiency.

Five Ss – The five Ss represents for: Sort, Set all together, Shine, Schedule, and Score. 5S is a strategy that centers around sorting around the working environment, and the way that materials and hardware are set up in the working environment. It additionally normalizes work systems, reducing waste and opportunities for errors.

Six Sigma – which most likely needs no definition, measures the level of changeability as the number of deviations per unit number of procedures, activities, or products.

It is an organizational way to deal with performance excellence which points, efficiency, to wipe out the variety by Defining, Measuring, Analyzing, Implementing, and Controlling procedures, abbreviated as DMAIC.

Inside Six Sigma projects, a variety of tools are utilized. These include:

Disappointment Mode and Effects Analysis (DMEA) – A methodological gathering of exercises that is planned to recognize and access the possible disappointment of a product, piece of equipment, or process, and the effects that failure could have.

FMEA identifies existing and potential failures and their causes and effects, and organizes disappointment modes dependent on a “Risk Priority Number’ (RPN):

RPN = Occurrence x Severity x Detection.

DMEA encourages investigating endeavors, yet makes it simpler to create procedures for corrective activities.

Venture Charters. To permit groups to execute these procedures excellence tools more successfully, “Venture Charters” are created for each procedure experiencing improvement.

These contracts express the issue, objective, and “business case” for the work, explaining clearly to senior management why working on this problem will have a positive impact on the bottom line.

The Charter also characterizes scope, projection, cost, and advantages. Once work has advanced, achievements are recorded in the Charter too.

Model 1: Improving the Equipment-Operator Interface

At two PSGA producing sites, we broke down procedures to see where seriousness could be improved, by diminishing the loss of deals and business focus resulting from the absence of procedure reliability.

We set up two cross-useful groups, one at each site, comprised of staff from manufacturing, specialized tasks, and quality assurance divisions.

The groups were set up to survey the main root causes of any likely quality issues at the office and recognize changes and arrangements that would be best effective in removing those root causes.

The groups would also develop data to validate the focus of current improvement ventures. Distinguish robust control methodologies to regulate improvements, and recognize new key tasks of a longer span.

Using the DMAIC approach, the group’s first assignment was to create measures dependent on voice of the Customer information, interviews with clients. As well as Critical to Quality measurements and “SIPOC” maps, summarizing up Inputs to the Process and Outputs to the Customer.

The groups at that point developed compliance and cost positioning system that took under consideration. It decreased the extension to one specific focus area for every site.

At that point, the groups investigated need areas to identify issues, separating value-added from non-value included activities. Multivariate investigation and separation and different strategies were use to recognize causes.

Devices included Pareto charts, cause and impact charts, and a solutions-prioritization network.

As a result of the examination, the groups found that, at one of the offices, huge improvements can accomplish by improving the administrator. Gear interface, equipment setup, and support systems, and by decreasing complexity in the work region, and improving administrator aptitude.

Because of the work, estimated quality improved drastically. One of the regions for as much as 75% in a time of 9 months.

Model 2: Improving Process Characterization.

Procedure Excellence approaches were additionally use to improve a solid tablet item. We were the main market supplier for this item, which had been create in the 1960s and there was limit improvement history available.

The targets of the task were to advance In-process testing and its relationship to final discharge testing results. Moreover, we need to diminish any potential variability and improve process capability.

There are various steps involve in the procedure such as Dry mixing, Starch glue manufacturing, Granulation, Drying, Milling, Blending, Compression

Again, we first set definitions using Voice of the Customer and CTQ data, as well as SIPOC maps.

Measurable Analysis and Design of Experiment

Six sigma case study the Standard information from 20 batches was produce for glue arrangement, granulation, and pressure since minimal historical data were accessible.

The group then analyzed the information through procedure examination, multivariate analysis, stratification. Other different methods Hypothesis testing utilizing regression, chi-square, t-Test.

Different strategies were use to check root causes. Structure of Experiments and reaction surface optimization was then use to evaluate connections between factors.

The information gathered during the venture’s estimation stage and analyzed in circumstances. Effect charts and priority frameworks gave variables to the Structure of Experiment studies.

Regression analysis and DOE information examination gave information that permitted the group to think about enhancements. These enhancements were piloted on a small scale, and plans are in progress to implement them on a large scale.


Six sigma case study covers the importance of the Six Sigma process, it helps the administration in different ways. For e.g., it is a total administration duty, theory of excellence, client focus, process improvement. The standard of measurement as opposed to gut feel.

It is making each zone of the organization ready to meet changing needs of the clients, markets, and advancements. With benefits for workers, clients, and investors.

As we as a whole know, Six Sigma has some loopholes also. As it is tedious, requires talented man-power and some critics. Additionally say that there is nothing new in Six Sigma.

But advantages offered by Six Sigma dominate all loopholes and make it a sufficient idea to improve the procedure.

So, after going through the Six Sigma case study of Johnson & Johnson. We can say that Six Sigma is a key to overhaul the business.

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