Top 9+ SAP CRM Courses in India: 2024 [Updated]

SAP CRM is an important part of SAP Business Suite which helps to manage customer relationship-related activities. CRM stands for Customer Relationship Management, which is a set of methodologies and tools that helps organizations and companies manage customer relationships in an organized way. It is used to support all customer-focused business areas like service, marketing, sales, etc.

 CRM involves all the steps through which a company handles its customer interactions.

SAP CRM Sales allows

•  reducing the sales cycle
•  improving team performance
•  increasing revenue
•  achieving customer satisfaction and loyalty
• It helps the organization manage the final sales cycle across all channels

SAP CRM allows an organization to achieve customer satisfaction by meeting their expectations and providing products required by customers.

The Top 10 SAP CRM courses in India are:

1. Kodak Consulting

Kodak Consulting is a Certified Technology Consulting Company with expertise in SAP software solutions & enterprise application services. It operates across geographies, industry verticals, functional domains, and technical landscapes.  

Kodak Consulting has corporate offices in Hyderabad and San Francisco. It specializes in providing enterprise application services focused on-

– SAP Business Suite S/4HANA
– SAP Cloud Platform
– Successfactors
– C/4HANA with Hybris C4C
– BW/4HANA Cloud Analytics
– SAP Multi-Channel Foundation etc

 Kodak Consulting has its presence in SAP S/4HANA Implementations, Support, Conversion & Cloud Based Services.

With “Customer-first approach” Kodak consulting team helps companies buy, build, implement, service, support, and run SAP solutions to fit their unique needs.

The key area of expertise-

Automotive and Auto Components Manufacturing
– Industrial Machinery and Equipment Manufacturing
– Pharma and Chemical Industries
– Agro Food Products Processing Industries
– Utilities Industry
– Infrastructure and Project-based industries

Check Kodak Consulting Reviews Videos:

Kodak Consulting Reviews 1: https://www.youtube.com/watch?v=TgS9SiT6n7Q
Kodak Consulting Reviews 2: https://www.youtube.com/watch?v=O8_sWQqQ_6Q
Kodak Consulting Reviews 3: https://www.youtube.com/watch?v=wVv2FK5AEM8
Kodak Consulting Reviews 4: https://www.youtube.com/watch?v=5tqGEHVdFtc
Kodak Consulting Reviews 5: https://www.youtube.com/watch?v=IYMe2cTyeR0

2. Henry Harvin ERP Academy

Henry Harvin Education is an institution in New Delhi, but it has a global reach through its enriching online presence. They are a leading ‘career and competency development training organization wherein they focus on value creation through their services.

Henry Harvin is a Global Ed Tech company based out of the US & India with a customer base in 97+ Countries.

The SAP CRM Training Course by Henry Harvin provides candidates with in-depth knowledge of SAP CRM tools to develop a strong relationship with customers.

The Training gives an idea about CRM application benefits, to an organization in various ways such as Organizing and Coordinating various operations that include Customers, Business Partners, and operations.

About the course

• It is 44 hours of Live Online Interactive Classroom Sessions
•  The Facility to undergo projects in Organizational Model, Territory Management, Product Master, and more
•  Internship Assistance to gain practical experience of the learnings
•  Get an SAP CRM Certification Training from Henry Harvin, Govt of India recognized & Award-Winning Institute
• 100% Placement Guarantee Support for 1-Year post successful completion
• E-Learning Access with Abundant Tools and Techniques, video content, assessments, and more
•  Regular Bootcamps spread over the next 12 Months
•  Free Access to #AskHenry Hackathons and Competitions
•  Get 1-Year Gold Membership of Henry Harvin ERP Academy for the SAP CRM Training Course

Faculty at Henry Harvin:

The industry experts with 18+ years of working experience. They are selected and recognized by numerous organizations over the years for their work. They have been invited for 150+ keynote classes for SAP CRM Training Classes and have delivered 500+ lectures.

Learning Benefits

• Gain a basic understanding of the CRM Organizational Model
• Assign Employee to Hierarchy
• Become aware of the Businesses
• Be acquainted with the Sales Order Scenario in CRM
• Develop anunderstanding of Marketing Plan Campaign Management and BP Segmentation

• Understand various concepts of an Organizational Model (OM)
• Manage Account Box Setting, Remainder Setting, and more

Recognitions of Henry Harvin Education

• Winner of Top Corporate Training Award, Game-Based Learning Company of the Year, 40 under 40 Business World Award.
• Affiliated with the American Association of EFL, Ministry of Corporate Affairs, MSME, UKAF, UKCert, Project Management Institute (PMI), and ISO 29990:2010 certified.
• Reviews: 1400+ Google Reviews, 200+ YouTube Testimonials with 4.5+ Rating. Rated on GoAbroad, Trustpilot, Go Overseas & more.

Career Benefits

• Become Eligible for SAP CRM’s jobs demanding background
• Open doors to Job Opportunities Abroad demanding specialization
• Fill the void of thousands of untapped High-Paying Jobs as SAP CRM with Talent Shortage
• Earn a Rewarding Certification- ‘SAP CRM Training
• Improve your CV & LinkedIn Profile with professional development
• Support your Startup with high ROI
• Build a Startup in one of the most rewarding fields of today

Check Henry Harvin SAP Courses 

SAP FICO Course | SAP MM COURSE | SAP HR Course | SAP Hana Course | SAP ABAP Course | SAP Ariba Training |

Cities in India where Henry Harvin SAP FICO Course is provided:

Delhi, Hyderabad, Mumbai, Gurgaon, Pune, Indore, Online, Bangalore, Kolkata, Chennai

3. Quick Xpert Infotech

Quick Xpert Infotech counts among the best institutes that offer SAP Basis courses online. The course curriculum is designed in such a way that one gains adequate knowledge about the SAP Basis course from industry expert trainers. Their SAP course covers basics to advanced topics in the stipulated time of 2 months.

Course Highlights

• Duration: 2 months (40 hours)
• Get training from the best industry experts on SAP Basis
• Study SAP Basis at an affordable cost
• This job oriented SAP Basis course online ensures that you get through with all the basic and advanced topics
• About 80% of the course is designed in a way so that you gain practical experience of your learnings
• The dedicated placement team at Quick Xpert Infotech ensures guaranteed placement support with excellent job opportunities
• Complimentary sessions on resume building and how to prepare for interviews are provided
• Live Projects and adequate study materials are provided to ensure continuous learning
• Free Demo sessions are provided before you enroll in the class
• To join the SAP Basis course online at Quick Xpert Infotech, hardly any knowledge of programming is required as the cover the topics from basics

4. Atos India

Atos India has been acknowledged as the leading SAP partner of India. They have been committed to educating in this field for the past 20 years. They cater to different people through their expertise in varied courses of SAP. Established in 1999, it is the first SAP training institution in India. Moreover, they recognize the constantly growing and changing needs, then evolve to adapt to the SAP market.

They have a comprehensive placement program with the following benefits:

• Many company tie-ups.
• They provide the highest salary package for the students.
• They provide grooming and personality development training to all the students for better placement opportunities.

Atos India centers are in Bangalore, Chennai, Pune, and Mumbai.

They also offer corporate training to SAP end-users and project teams with or without certification. These courses are aimed to fulfill the skill gaps in the existing SAP users and only focus on the specific needs. These are need-based short-term courses.

5. VACSnSAP Edu

VACS is associated with SAP and provides programs that make candidates job-ready consultants. This training institute is at Thane(W), Maharashtra, India.

These programs ensure that every individual who completes the course can easily take on challenging jobs and be on the right career path. They are supported by VACS Technology Pvt. Ltd which is an SAP consulting company for the past 10 years.

They assure the shortest placement time compared to other SAP Institutions in India. On an industry average, it takes about 2 to 3 months to place candidates, but VCAS places their candidates within 1 to 2 months.

6. Income software technologies, Hyderabad

One of the best in India, Incomp software technologies deliver training programs on various courses, and SAP is one of its specialties. They have the SAP ABAP and SAP Basis program. They evolve constantly to meet the ever-changing technology. Income also has the perfect programs that fit your budget.

7. SMEClabs

Established in 2001, SMEClabs is an ISO 9000:2015 certified company based in Kochi. It has received many accolades from leading companies from across the globe, such as TUV Rheinland, Certiport, Microsoft, Schneider Electric, and many more.

SMEClabs is a leader in providing various training programs, especially SAP courses in India. 

They train on :

• SAP FICO
• SAP MM (Material Management)
• SAP PP (Production Planning and Control)
• SAP SD (Sales)

This institution equips students with curriculums required by industry standards by collaborating with industry and academic experts. The instructors provide maximum support and help students complete the course.

This program is both offline and online, keeping in mind the needs of the students. A 100% placement assistance is also provided to the participants

8. ICA Edu Skills

ICA Edu skills started in 1999 intending to educate all at affordable fees. Not only this, but they also focus on placing candidates in MNCs where they require skilled employees. They support their participants by supporting them with practical training and getting them industry-ready.

Today, they are one of the best institutions to provide SAP FICO training in India. They are renowned for their financial, accounting, and tax-related training.

They have over 200 branches across the nation with many accolades under their belt. Their mission is to reduce unemployment by getting all candidates industry-ready.

9. MNP Skill Development Centre

MNP is a focus-driven and performance-oriented training center in Kolkata. They have a diverse set of programs and one of the most popular is the SAP training they offer. They are an SAP specialty training, institution in India and offer the following courses:

• SAP – HCM
• SAP – FICO
• SAP – SD
• SAP – PP
• SAP – MM

The duration of the modules is anywhere between 60 – 80 hours or 3 months. The price for each module is Rs. 29,500 and an added advantage is they provide genuine job assistance.

I have provided information about the 10 best SAP courses in India and hope this helps in taking the right decision.

10. Indus Business School

The Indus Business School was established in the year 2000 by Shrimant Vijaysinh Naik Nimbalkar Alias Shivajiraje, a scion of the ruling family of Phaltan, District Satara, and Col. Vinod Marwaha, a visionary, entrepreneur, and philanthropist.

This business school offers the course ‘Post-Graduate Diploma in Enterprise Resource Planning and the duration is for 1 year.

They have a unique Tri-semester course wherein all the students are put on par for the first 15 weeks. First, training is imparted to them about all business processes and then, for the next 15 weeks, they are given hands-on practical training.

This course is designed for all graduates with or without experience. This fine institution also provides pre-placement offers on some occasions. Students get the provision of learning cross-functional and technical courses of SAP, making them technically functional too.

This university provides a degree in Master of Business (Enterprise Resource Planning Systems). It is a leader in providing SAP education by providing the most comprehensive program; by emphasizing SAP R/3.

These latest SAP Solutions include :

• Advance planner and optimizing
• Business objects and business intelligence
• Customer Relationship Manager
• Netweaver components
• Business information warehouse

Graduates from this university can find the following career opportunities:

• Leadership roles in ICT
• ERP analyst
• Business software manager
• Business analyst
• SAP consultant

11. Ecorptrainings com

Ecorptrainings & Services is an IT school located in Hyderabad.  From the start, an integral part of ECT’s mission has been to better serve the IT industry through training in cutting-edge IT technologies. Courses offered by it have grown in reputation over the years as they have helped businesses improve their management strategies by implementing globally recognized best practices. Several courses are available for students, allowing them to expand their knowledge of SAP CRM.

Key Highlights:

• Professional Training in SAP CRM
• Acquire knowledge of SAP CRM 7.0 through online and interactive training
• This course will equip you with the necessary information and abilities to build stronger customer relationships.
•  It will satisfy the functional and technical demands of SAP CRM now and in the future. 
• Some advanced subjects covered are business partners, organizational structures, sales, marketing, and customer management.
•  They prepare the student to be an invaluable asset to their company. 
• These courses run live, online with an instructor, and last 35 to 40 hours.

SAP courses can be divided into:

Functional Courses:

This refers to the subject area where the consultant focuses on core areas such as HR, Finance, CRM, Supply Chain Management, Sales and Distribution, Business Intelligence, and more. If the consultant comes from a business operational background, then functional training is suitable.

Technical Courses:

A technical consultant possesses an academic background where he understands the programming language. They have a comprehensive knowledge of both ‘Advanced Business Application Programming and ‘Master Data Management.

 

Following SAP solutions are the constituents of SAP Business Suite:

• SAP CRM – Customer Relationship Management

The SAP CRM applications have been initially an integrated on-premises customer relationship management software manufactured by SAP SE which targeted business software requirements for marketing, sales, and service of midsize and large organizations in all industries and sectors.

• SAP PLM – Product Lifecycle Management

Product Lifecycle Management in SAP helps organizations quickly develop and deliver the products that drive their business. SAP PLM provides all-around support for all product-related processes from the beginning of the life cycle with product ideation to manufacturing and service.

• SAP SCM – Supply Chain Management

It helps the organization to manage its supply chain process in a dynamic environment. · SAP SCM process helps suppliers, customers, manufacturers, businesses.

• SAP SRM –Supplier Relationship Management

SAP SRM (Supplier Relationship Management) is an SAP product that facilitates the procurement of goods via a web-based platform. … You can reduce the period and cost of the procurement cycle using innovative methods to manage business processes with key suppliers.

• SAP ERP – Enterprise Resource Planning

      SAP ERP is an enterprise resource planning software developed by the German company SAP SE. SAP ERP incorporates the key business functions of an organization. The latest version of SAP ERP was made available in 2006.

Features of SAP CRM

• Contact Management 

SAP CRM lets you secure all your customer details in one place. Details such as contact numbers, names, and social media account information are stored in a central database. This data can be accessed by all employees.

• Lead Management

This solution lets you identify, track, manage, and store leads properly. This allows effective conversion of leads into potential buyers. Moreover, pipeline management, lead generation, and related can be integrated easily.

• CRM Integrations

You can integrate all sources of data with your CRM. This includes emails, calendars, accounting software, customer surveys, documents, and e-signatures. This helps in handling customer tasks in one place.

• Automated Workflow

SAP CRM is powered by AI and Machine Learning to automate daily tasks such as entering customer data. It offers chatbots for interacting with users on social media and messaging applications.

• Analytics

SAP CRM has an interactive dashboard and advanced data visualization features. This helps companies to uncover insights about customers and sales. Predict what works for your customers, and what doesn’t, and develop strategies based on the information.

• Interaction Management

Handle all your customer interactions in one platform. This includes emails, social media posts & comments, telephonic conversations, and chats. All this offers a comprehensive view of the customers, which in turn, assists in creating personalized experiences and products. You can also provide a complete cross-channel experience to your users.

• Mobile CRM

SAP CRM is available to you from anywhere and on any device. Additionally, you get data privacy, and streamlined security and it helps with GDPR compliance requirements.

Goals of SAP CRM

• Achieve maximum customer satisfaction by meeting their requirements
• Enhancing customer service and providing high-quality products
• Identifying new customers and strengthening relationships with existing customers
• Sell products and services effectively and increase brand awareness
• Streamlining business processes and strategies
• Monetizing customer interactions

Functionalities of SAP CRM

The most important functionalities of SAP CRM are –

• Marketing Automation

SAP CRM offers excellent features for handling the marketing strategies of a business. It can assist in planning the marketing strategy, and campaigns, executing these strategies, and analyzing the marketing tactics. It also supports marketing analytics, customer segmentation, lead management, and e-marketing.

• Sales

SAP CRM is designed for handling and implementing the entire sales process. This includes telesales, e-sales, enterprise sales, and field sales. The software ensures that these sales processes are executed efficiently. It also helps to automate the sales force of your company which influences customer acquisition.

The territory and account management features allow you to optimize sales strategies. The seamless order-to-cash processes enable any organization to handle user requirements effectively.

• Service Management

SAP CRM’s customer support and service functionalities are better than any average CRM software. All the steps starting from processing the service order, attending customer inquiry, and final billing of service are done through the CRM.

You can also create quotations and service orders, which can be assigned to service executives.

• Channels

SAP CRM offers many channels for optimizing your customer interactions. It lets employees handle back-office tasks easily. Moreover, there are applications for field representatives that they can access from any device. There is an interaction center for customer care employees to handle customer calls and emails.

• CRM Analytics

This enables company officials to gather all information relevant to the business. Then, based on this information, reports are developed using CRM. This helps in gaining valuable insights into business operations, campaigns, and strategies. It also enhances decision-making.

The most important advantages of using SAP CRM are –

• SAP CRM lets you segment your customers into customers and prospects. This helps in targeting them better and creating targeted products
• All the customer details stored in the CRM enable you to understand them closely. It also lets you handle other contacts such as dealers, distributors, and business partners
• Interactive dashboards and reporting facilities allow executives to automate their pipelines, contacts, and deals effectively
• Track all prospect activities and follow them up timely
• Analytics help in evaluating sales strategies and forecasting sales trends
• Insights gained from sales reports help officials to understand which sales processes they must scale up. So, sales strategies can be scaled up with your business growth
• Manage and automate administrative tasks efficiently with SAP CRM. This reduces the workload and increases the productivity of employees
• SAP CRM increases customer satisfaction and shortens your sales cycles

Conclusion

CRM software solutions such as SAP CRM are extremely important for handling customers. Companies must use CRMs to improve their customer experiences. After all, if a customer is not treated right, the product won’t sell. As a company official or CEO, you have to make sure that your customers keep coming back to you for more. Using the SAP CRM, you can attend to every customer properly, and make sure their needs are addressed.

Recommended Reads

• 10 Best SAP Training Institutes in India
• Top 15 SAP FICO Courses in Hyderabad with SAP Jobs for Freshers
• Top 35 SAP FICO Interview Questions and Answers
• 15 Best SAP HR Courses In India 
• Best 10 SAP Training Institutes in Delhi

FAQs