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Human Resource is a \u201cpeople\u2019s function\u201d and emotions play a huge role in the day-to-day lives of employees working in an organization. Today\u2019s world may be driven heavily by technology and Artificial Intelligence but the organization is made up of human employees and not robots. They may have their issues and problems which they are not able to express freely, especially when they feel that their issues are not recognized. This creates a hostile working environment, and thus the need for higher EQ amongst HR managers. An HR is associated with crucial moments in an employee\u2019s life cycle, from the time they join the office to their last working day hence, understanding employees\u2019 reactions during these transitions are of utmost importance to provide support. HR Generalist Course<\/strong><\/a><\/p>\n\n\n\n An emotional Quotient or EQ is a measure of how empathy or insight a person has in understanding others and their emotions. In the book Emotional Intelligence, renowned author David Goleman explains five components of EQ:<\/p>\n\n\n\n AWARENESS – <\/b>observing emotions<\/p>\n\n\n\n HANDLING EMOTIONS \u2013 <\/b>handling situations with poise<\/p>\n\n\n\n SELF-MOTIVATION \u2013 <\/b>for achieving high performance<\/p>\n\n\n\n EMPATHY \u2013 <\/b>towards others<\/p>\n\n\n\n SOCIAL COMPETENCE \u2013 <\/b>in interaction and leadership position<\/p>\n\n\n\n The HR managers need to have a high level of EQ because it helps in inspiring engagement, inculcating motivation, increasing employee retention, and productivity. It is also instrumental in creating a healthy working environment, allowing employees to create healthy relationships, improving, collaborating and communicating effectively, and achieving goals. That implies that today, successful HR professionals know that their main aim is not just hiring. They can leave an even bigger impact than just hiring bright talent, they can help line managers increase their productivity and earn the respect of the management.<\/p>\n\n\n\n The post-pandemic world has increased its importance by multiple folds. Employees felt insecure about their employment, health, and their families due to which their mental health was adversely affected. Adjusting to the work from home settings, isolated from other employees was a tricky task for them. Now in these uncertain conditions, returning to offices is even a bigger task. In these tough times, it is the responsibility of the HR manager to provide support to them so that their productivity does not diminish.<\/p>\n\n\n\nWHAT IS EQ AND WHY IS IT IMPORTANT FOR A HR MANAGER?<\/strong><\/h2>\n\n\n\n